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No ICS for Google I/O 10.1 tabs

By: a guest on Aug 14th, 2012  |  syntax: None  |  size: 4.74 KB  |  views: 500  |  expires: Never
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  1.  Please wait for a Samsung Agent to respond.
  2.  
  3.  You are now chatting with 'Rachael'. There will be a brief survey at the end of our chat to share feedback on my performance today.
  4.  
  5.  Your Issue ID for this chat is LTK56401498262X
  6.  
  7. Rachael: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
  8. Visitor: Hi, I cannot get my GT-P7510 (google IO edition) to update to the latest version
  9. Visitor: I've reset the device
  10. Visitor: and tried using kies (which says I cant use it to upgrade)
  11. Visitor: and update over wifi says that update is not available
  12. Visitor: plz help
  13. Visitor: I'm currently running 3.1
  14. Rachael: It is a wifi tab, is this correct?
  15. Visitor: yup
  16. Rachael: I am sorry; I am not trained on the product that you are using. Please stand by while I transfer you to the concerned team for further assistance. Please do not disconnect the chat until you reach the agent.
  17.  Please wait while I transfer the chat to the best suited Samsung Agent.
  18.  
  19.  You are now chatting with 'Vivan'. There will be a brief survey at the end of our chat to share feedback on my performance today.
  20.  
  21.  Your Issue ID for this chat is LTK56401498262X
  22.  
  23. Vivan: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
  24. Visitor: Hi, I cannot get my GT-P7510 (google IO edition) to update to the latest version
  25. Visitor: I've reset the device, tried using kies (which says I cant use it to upgrade), and update over wifi says that update is not available
  26. Visitor: plz help
  27. Vivan: I see that you are referring to a Google IO edition tab. Am I correct?
  28. Visitor: yes
  29. Vivan: I apologize for the inconvenience.
  30. Visitor: I've also logged into my samsung account. registered my device and all that too
  31. Vivan: I'm sorry to inform you that the chat is transferred incorrectly and we apologize for that.
  32. Vivan: Could you please give me a moment while I transfer the chat to appropriate chat queue?
  33. Visitor: ok
  34. Vivan: Thank you.
  35.  Please wait while I transfer the chat to the best suited Samsung Agent.
  36.  
  37.  You are now chatting with 'Robert R'. There will be a brief survey at the end of our chat to share feedback on my performance today.
  38.  
  39.  Your Issue ID for this chat is LTK56401498262X
  40.  
  41. Robert R: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
  42. Visitor: Hi, I cannot get my GT-P7510 (google IO edition) to update to the latest version ..... I've reset the device, tried using kies (which says I cant use it to upgrade), and update over wifi says that update is not available and none of that worked
  43. Robert R: I understand that you are unable to update your GT-P7510  device using Kies or over Wi - Fi. Am I correct?
  44. Visitor: yes
  45. Robert R: I understand. I will try my best to help you with that.
  46. Robert R: Would you mind If I take 3 minutes while I gather the required information on your request?
  47. Visitor: ok
  48. Robert R: Thank you for waiting. I'll be with you in just a moment.
  49. Visitor: ok
  50. Robert R: Thanks for waiting.
  51. Robert R: Could you please let me know the current version of Honey comb that you are using on your device?
  52. Visitor: 3.1
  53. Robert R: Thanks.
  54. Robert R: Are you trying to update the device to Ice Cream Sandwich?
  55. Visitor: yes
  56. Robert R: I would like to inform you that, As of now there is no Ice Cream Sandwich update released for the model of Galaxy tab you are using.
  57. Visitor: thats not possible... http://www.androidpolice.com/2012/08/13/samsung-galaxy-tab-10-1-wi-fi-gt-p7510-ice-cream-sandwich-update-rolling-out-in-the-u-s/
  58. Visitor: http://www.droid-life.com/2012/08/13/ice-cream-sandwich-update-rolls-out-to-samsung-galaxy-tab-10-1-wifi-owners/
  59. Robert R: Please give me a moment while I check the web link that you have provided
  60. Robert R: I am sorry it is taking time.
  61. Visitor: ok
  62. Robert R: Can I place you on hold for 3 more minutes?
  63. Visitor: ok
  64. Robert R: Thanks for waiting.
  65. Robert R: I can understand your concern.
  66. Visitor: no problem
  67. Robert R: I am sorry to inform you that, As of now the update for your model of device is not yet released. Once the update is released, It will be posted on our Samsung website.
  68. Visitor: Can you ask around or something. the whole internet says otherwise
  69. Robert R: Let me cross check the information.
  70. Robert R: Thanks for waiting.
  71. Robert R: I have cross checked the information.
  72. Robert R: I understand that you have checked that information on third party websites, forums. The information that you got from those websites are not reliable.
  73. Robert R: However, I will forward your request to the appropriate department.
  74. Robert R: I have provided you with the correct information.
  75. Robert R: Not to rush you, are we still connected on the chat?
  76. Robert R: We have not heard from you. Do you wish to continue the chat?
  77. Visitor: I guess not
  78. Robert R: I am glad we are connected.
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