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- 23:49:04 System
- Sheryl R. has joined this session!
- 23:49:04 System
- Connected with Sheryl R.
- 23:49:24 Sheryl R.
- Hello! My name is Sheryl. Please allow me a few moments to review your previous chat. I’ll be with you shortly.
- 23:49:47 [ME]
- ^_^ hi
- 23:51:09 Sheryl R.
- Thank you for patiently waiting. As I understand your concern, you wish to unlink your Skype and Microsoft accounts, right?
- 23:51:16 [ME]
- nope
- 23:51:20 [ME]
- go read it further
- 23:51:39 Sheryl R.
- So you want to uninstall Skype application from your Desktop?
- 23:51:50 [ME]
- no. ok I will re-explain it
- 23:52:01 [ME]
- I wanted two things
- 23:52:21 [ME]
- first was to unlink my accounts, ur previous colleague was most gracious to assist me
- 23:52:38 [ME]
- now my issue is that on skype for windows 8 it will always try to log on
- 23:52:49 [ME]
- with an account that I, on the microsoft side, deleted
- 23:52:58 [ME]
- I've tried uninstalling it
- 23:53:12 [ME]
- but the account login is still there
- 23:53:25 [ME]
- so I'm concerned that unlinking them won't fix the whole problem.
- 23:53:47 [ME]
- the app is basically stuck trying to always login with a microsoft account that doesn't exist anymore.
- 23:53:55 [ME]
- (I use windows with a local account)
- 23:54:45 Sheryl R.
- Please try to check on your Skype account now to see if you'll experience the same problem.
- 23:55:38 [ME]
- yeap.
- 23:55:42 [ME]
- Ill get u a screenshot
- 23:55:50 Sheryl R.
- Okay!
- 23:56:16 Sheryl R.
- Please try to sign in to your Skype application now.
- 23:57:03 [ME]
- tried it.
- 23:57:05 [ME]
- [REDACTED]
- 23:57:10 [ME]
- here's the screenshot
- 23:57:14 [ME]
- problem:
- 23:57:23 [ME]
- [REDACTED].p@gmail.com no longer exists
- 23:57:37 [ME]
- see where I'm getting at?
- 23:58:04 [ME]
- so it will *always* say password is incorrect
- 23:58:25 [ME]
- of course if I use my other skype, skype for desktop, it will obviously work
- 23:58:35 Sheryl R.
- No, the screenshot could not open. Please be informed that your Skype account no longer linked to your Microsoft account.
- 23:58:40 [ME]
- since it uses only skype credencials
- 23:58:59 Sheryl R.
- Please try to sign in to Skype using plainly your Skype username and password.
- 23:59:01 [ME]
- oh, shame. Your end probably blocks imgur
- 23:59:35 [ME]
- used skype for desktop
- 23:59:40 [ME]
- as expected it worked
- 23:59:41 Sheryl R.
- No, we haven't blocked anything.
- 23:59:51 Sheryl R.
- Perfect!
- 00:00:01 Sheryl R.
- I do hope this resolves your concern. Is there anything else I can help you with today?
- 00:00:12 [ME]
- it doesn't because you didnt understand it
- 00:00:16 [ME]
- listen to me
- 00:00:18 [ME]
- please
- 00:00:37 [ME]
- I have two skypes on my computer, skype for desktop and skype for windows
- 00:00:44 [ME]
- are you familiarized with both of them?
- 00:00:51 Sheryl R.
- Yes, you have my full attention. You mentioned that your Microsoft email address no longer works, right?
- 00:01:06 Sheryl R.
- are you familiarized with both of them? - Yes.
- 00:01:14 [ME]
- yes
- 00:01:16 [ME]
- problem is
- 00:01:23 [ME]
- my skype for windows only allows logins
- 00:01:25 [ME]
- from [REDACTED].p
- 00:01:32 [ME]
- (which is my microsoft account)
- 00:02:14 [ME]
- (skype for desktop always works since I use my skype, not my microsoft credencials on it)
- 00:03:06 [ME]
- the skype for windows is basically always stuck
- 00:03:19 [ME]
- (it once worked, back when the account was still active)
- 00:03:31 [ME]
- anyway it's stuck trying to login with that account
- 00:03:41 [ME]
- there's no buttons or anything to change that
- 00:03:45 [ME]
- just for password resets
- 00:04:16 Sheryl R.
- Please send the screenshot to [REDACTED] in for me to assist you further.
- 00:04:27 [ME]
- email?
- 00:04:34 [ME]
- very well one second
- 00:05:57 Sheryl R.
- Okay!
- 00:05:58 [ME]
- sent
- 00:06:06 [ME]
- you should receive it momentarily
- 00:06:17 Sheryl R.
- Okay, let me retrieve it.
- 00:07:37 Sheryl R.
- May I ask what email address you used to send the screenshot?
- 00:08:04 [ME]
- [ME]@gmail.com
- 00:08:12 [ME]
- it has ur name on the subject line
- 00:09:08 Sheryl R.
- Okay, it still hasn't arrived. Please just bear with me while I wait for your screenshot.
- 00:09:58 [ME]
- [REDACTED] right?
- 00:10:08 Sheryl R.
- Yes right.
- 00:10:23 [ME]
- oh its probably there now
- 00:10:23 Sheryl R.
- I have it now!
- 00:10:30 [ME]
- ^_^
- 00:10:53 Sheryl R.
- Thank you for waiting.
- 00:11:29 Sheryl R.
- Please note that there's no need for you to sign in your Gmail account to access your Skype account.
- 00:11:44 Sheryl R.
- You will not be required to do that from now on.
- 00:12:04 Sheryl R.
- To be sure, please try to sign in to your Skype account without using your Gmail.
- 00:12:19 [ME]
- that's what I'm telling you
- 00:12:27 [ME]
- that's the problem
- 00:12:37 [ME]
- It's unavoidable since skype does this automatically
- 00:12:45 [ME]
- And you cannot change it.
- 00:13:26 [ME]
- It's a design flaw programmers missed
- 00:14:01 [ME]
- there's a quick way to fix it but I don't know how. I need to delete skype for window's local files. Basically let it think it's been just installed.
- 00:14:29 Sheryl R.
- Can you provide first the Skype version you're currently using?
- 00:14:34 [ME]
- oh hmm
- 00:14:34 [ME]
- ok
- 00:14:36 [ME]
- sec
- 00:14:39 [ME]
- its up in the convo
- 00:14:44 Sheryl R.
- Okay!
- 00:14:55 [ME]
- I have both
- 1.1.0.25
- and
- 6.0.0.120
- 00:15:29 Sheryl R.
- Thank you for those information.
- 00:15:59 Sheryl R.
- So you were able to sign in to version 6.0 but not to 1.1.0.25 version, right?
- 00:16:05 [ME]
- yeap
- 00:16:46 [ME]
- 1.1 uses a default account always, even if it's been reinstalled
- 00:16:56 [ME]
- meaning some files aren't being properly deleted from
- 00:17:14 [ME]
- the unistalation
- 00:18:40 Sheryl R.
- Please try to sign in again to Skype on your computer using version 1.1.0.25 now while we're still connected.
- 00:19:06 [ME]
- I was still connected with the other one. sec Ill DC
- 00:19:06 Sheryl R.
- Just sign in to Skype using plainly your Skype username and password and not Microsoft's.
- 00:19:26 [ME]
- so I understand what ur asking me
- 00:19:29 [ME]
- u want me to sign in
- 00:19:33 [ME]
- with the
- 00:19:38 [ME]
- skype account
- 00:19:44 [ME]
- on the windows 8 app ?
- 00:19:55 Sheryl R.
- Yes right.
- 00:20:25 [ME]
- tried it just now. It didnt work.
- 00:20:29 [ME]
- Like I said
- 00:20:35 [ME]
- the *first* menu
- 00:20:38 [ME]
- I get to see
- 00:20:40 Sheryl R.
- Have you received any error?
- 00:20:42 [ME]
- is the one I send you
- 00:20:45 [ME]
- on the email
- 00:21:09 [ME]
- if, from that screenshot, you can tell me a way to use another account I'll gladly do that
- 00:21:21 [ME]
- (I wish I could upload a video of whats happening it would make this much easier)
- 00:22:25 Sheryl R.
- If you want, you can merge another working Microsoft email address to your Skype to continue using Skype for Windows 8.
- 00:22:54 [ME]
- Yes I understand that
- 00:23:00 [ME]
- and I was planning on doing that
- 00:23:10 [ME]
- but how do I tell skype to use another account
- 00:23:22 [ME]
- if all I get is that error message for a password?
- 00:24:19 Sheryl R.
- To get Skype for Windows 8, you will need a Microsoft account. If you don’t have a Microsoft account yet, you can create one easily here:
- https://signup.live.com/signup.aspx?lic=1
- 00:24:33 [ME]
- yes yes it's not about that
- 00:24:37 [ME]
- the solution is "simple". Somewhere, in this computer, theres a file saying I login with "[REDACTED].p@gmail.com". If I delete it, it will probably fix it. Or at worst make me reinstall
- 00:24:59 [ME]
- do you see my problem? skype always tries to login with that account
- 00:25:10 [ME]
- I dont even press any button
- 00:26:21 Sheryl R.
- I suggest that you reinstall your Skype application on that computer.
- 00:27:10 Sheryl R.
- To download and install the latest version of Skype for Windows 8:
- In the Start screen of Windows 8, type “Skype” to display the charms on the right.
- Tap or click the Store icon.
- Tap or click the Skype application tile displayed on the left side of the screen.
- In the window that opens, tap or click Install. The message “Skype was installed” appears in the top right corner of the screen.
- 00:27:25 [ME]
- I will do so now, (although I've done it before)
- 00:27:31 [ME]
- do I need to reboot?
- 00:27:38 [ME]
- cuz that I *didnt* do.
- 00:28:41 Sheryl R.
- Yes please.
- 00:28:52 [ME]
- ok so another problem
- 00:28:55 [ME]
- if I reboot
- 00:28:56 Sheryl R.
- Rest assured that it will resolve this matter
- 00:28:59 [ME]
- you'll be gone.
- 00:29:15 [ME]
- so I cant really do that
- 00:29:37 [ME]
- I've uninstalled both skype applications
- 00:29:49 [ME]
- Ill try installing the app one
- 00:30:21 Sheryl R.
- No, I'll stay with you.
- 00:30:49 [ME]
- ok so
- 00:30:52 [ME]
- I reinstalled it
- 00:31:05 [ME]
- still the same error
- 00:31:23 [ME]
- (because I didn't reboot this computer I'm on maybe)
- 00:31:55 [ME]
- if I were to reboot, Sheryl, this chat window would be closed.
- 00:32:01 [ME]
- its in this computer.
- 00:32:44 [ME]
- so I need a way to get back to you once I turn this off, do you understand me?
- 00:32:51 Sheryl R.
- You will lose me in the process but you can keep Session Number: 1229515 for future reference.
- 00:32:58 [ME]
- good.
- 00:33:06 [ME]
- because I dont wanna go to the trouble
- 00:33:15 [ME]
- of trying to get back to you
- 00:33:25 Sheryl R.
- Yes, I understand that.
- 00:33:26 [ME]
- Im going to ask you some questions now
- 00:33:36 Sheryl R.
- Sure!
- 00:33:41 [ME]
- if this doensnt work, the other might
- 00:33:59 Sheryl R.
- It should work.
- 00:34:13 [ME]
- I need to know where skype stores local variables.
- 00:34:37 [ME]
- login info, settings and so on.
- 00:34:50 [ME]
- if this doesnt work Ill just need to go there and delete those files
- 00:35:01 Sheryl R.
- Did you mean your Skype conversation history for instance?
- 00:35:12 [ME]
- no. I mean
- 00:35:18 [ME]
- well that too.
- 00:35:21 [ME]
- but sure
- 00:35:28 [ME]
- I mean all local files
- 00:35:30 [ME]
- it's probably
- 00:35:40 [ME]
- somewhere in the Applocal
- 00:35:43 [ME]
- or something
- 00:36:46 [ME]
- god hope it's not on the registry
- 00:37:46 Sheryl R.
- By default, Skype stores them locally on your computer/hard drive.
- 00:38:06 [ME]
- yes, where.
- 00:38:47 Sheryl R.
- C: drive
- 00:40:17 [ME]
- ok Sheryl I'm sorry to have put you to so much trouble. I see now you don't know the answers to my questions.
- 00:40:46 [ME]
- I'll try to google my problem.
- 00:41:02 Sheryl R.
- Okay!
- 00:41:07 Sheryl R.
- I do hope I have helped you with your concerns in my own little way.
- 00:41:13 Sheryl R.
- Would you need further assistance from here?
- 00:42:48 [ME]
- well I still do, just from someone who actually understood the problem.
- 00:42:51 [ME]
- Good bye
- 00:43:13 Sheryl R.
- It's been a pleasure speaking with you today. Thank you for contacting Skype Live Support, have a great day.
- Once you are ready please click on the "Exit" button.
- 00:44:03 Sheryl R.
- Bye! Take care!
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