Advertisement
Guest User

lolvonwe

a guest
Nov 19th, 2012
1,007
0
Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
  1. 23:49:04 System
  2. Sheryl R. has joined this session!
  3. 23:49:04 System
  4. Connected with Sheryl R.
  5. 23:49:24 Sheryl R.
  6. Hello! My name is Sheryl. Please allow me a few moments to review your previous chat. I’ll be with you shortly.
  7. 23:49:47 [ME]
  8. ^_^ hi
  9. 23:51:09 Sheryl R.
  10. Thank you for patiently waiting. As I understand your concern, you wish to unlink your Skype and Microsoft accounts, right?
  11. 23:51:16 [ME]
  12. nope
  13. 23:51:20 [ME]
  14. go read it further
  15. 23:51:39 Sheryl R.
  16. So you want to uninstall Skype application from your Desktop?
  17. 23:51:50 [ME]
  18. no. ok I will re-explain it
  19. 23:52:01 [ME]
  20. I wanted two things
  21. 23:52:21 [ME]
  22. first was to unlink my accounts, ur previous colleague was most gracious to assist me
  23. 23:52:38 [ME]
  24. now my issue is that on skype for windows 8 it will always try to log on
  25. 23:52:49 [ME]
  26. with an account that I, on the microsoft side, deleted
  27. 23:52:58 [ME]
  28. I've tried uninstalling it
  29. 23:53:12 [ME]
  30. but the account login is still there
  31. 23:53:25 [ME]
  32. so I'm concerned that unlinking them won't fix the whole problem.
  33. 23:53:47 [ME]
  34. the app is basically stuck trying to always login with a microsoft account that doesn't exist anymore.
  35. 23:53:55 [ME]
  36. (I use windows with a local account)
  37. 23:54:45 Sheryl R.
  38. Please try to check on your Skype account now to see if you'll experience the same problem.
  39. 23:55:38 [ME]
  40. yeap.
  41. 23:55:42 [ME]
  42. Ill get u a screenshot
  43. 23:55:50 Sheryl R.
  44. Okay!
  45. 23:56:16 Sheryl R.
  46. Please try to sign in to your Skype application now.
  47. 23:57:03 [ME]
  48. tried it.
  49. 23:57:05 [ME]
  50. [REDACTED]
  51. 23:57:10 [ME]
  52. here's the screenshot
  53. 23:57:14 [ME]
  54. problem:
  55. 23:57:23 [ME]
  56. [REDACTED].p@gmail.com no longer exists
  57. 23:57:37 [ME]
  58. see where I'm getting at?
  59. 23:58:04 [ME]
  60. so it will *always* say password is incorrect
  61. 23:58:25 [ME]
  62. of course if I use my other skype, skype for desktop, it will obviously work
  63. 23:58:35 Sheryl R.
  64. No, the screenshot could not open. Please be informed that your Skype account no longer linked to your Microsoft account.
  65. 23:58:40 [ME]
  66. since it uses only skype credencials
  67. 23:58:59 Sheryl R.
  68. Please try to sign in to Skype using plainly your Skype username and password.
  69. 23:59:01 [ME]
  70. oh, shame. Your end probably blocks imgur
  71. 23:59:35 [ME]
  72. used skype for desktop
  73. 23:59:40 [ME]
  74. as expected it worked
  75. 23:59:41 Sheryl R.
  76. No, we haven't blocked anything.
  77. 23:59:51 Sheryl R.
  78. Perfect!
  79. 00:00:01 Sheryl R.
  80. I do hope this resolves your concern. Is there anything else I can help you with today?
  81. 00:00:12 [ME]
  82. it doesn't because you didnt understand it
  83. 00:00:16 [ME]
  84. listen to me
  85. 00:00:18 [ME]
  86. please
  87. 00:00:37 [ME]
  88. I have two skypes on my computer, skype for desktop and skype for windows
  89. 00:00:44 [ME]
  90. are you familiarized with both of them?
  91. 00:00:51 Sheryl R.
  92. Yes, you have my full attention. You mentioned that your Microsoft email address no longer works, right?
  93. 00:01:06 Sheryl R.
  94. are you familiarized with both of them? - Yes.
  95. 00:01:14 [ME]
  96. yes
  97. 00:01:16 [ME]
  98. problem is
  99. 00:01:23 [ME]
  100. my skype for windows only allows logins
  101. 00:01:25 [ME]
  102. from [REDACTED].p
  103. 00:01:32 [ME]
  104. (which is my microsoft account)
  105. 00:02:14 [ME]
  106. (skype for desktop always works since I use my skype, not my microsoft credencials on it)
  107. 00:03:06 [ME]
  108. the skype for windows is basically always stuck
  109. 00:03:19 [ME]
  110. (it once worked, back when the account was still active)
  111. 00:03:31 [ME]
  112. anyway it's stuck trying to login with that account
  113. 00:03:41 [ME]
  114. there's no buttons or anything to change that
  115. 00:03:45 [ME]
  116. just for password resets
  117. 00:04:16 Sheryl R.
  118. Please send the screenshot to [REDACTED] in for me to assist you further.
  119. 00:04:27 [ME]
  120. email?
  121. 00:04:34 [ME]
  122. very well one second
  123. 00:05:57 Sheryl R.
  124. Okay!
  125. 00:05:58 [ME]
  126. sent
  127. 00:06:06 [ME]
  128. you should receive it momentarily
  129. 00:06:17 Sheryl R.
  130. Okay, let me retrieve it.
  131. 00:07:37 Sheryl R.
  132. May I ask what email address you used to send the screenshot?
  133. 00:08:04 [ME]
  134. [ME]@gmail.com
  135. 00:08:12 [ME]
  136. it has ur name on the subject line
  137. 00:09:08 Sheryl R.
  138. Okay, it still hasn't arrived. Please just bear with me while I wait for your screenshot.
  139. 00:09:58 [ME]
  140. [REDACTED] right?
  141. 00:10:08 Sheryl R.
  142. Yes right.
  143. 00:10:23 [ME]
  144. oh its probably there now
  145. 00:10:23 Sheryl R.
  146. I have it now!
  147. 00:10:30 [ME]
  148. ^_^
  149. 00:10:53 Sheryl R.
  150. Thank you for waiting.
  151. 00:11:29 Sheryl R.
  152. Please note that there's no need for you to sign in your Gmail account to access your Skype account.
  153. 00:11:44 Sheryl R.
  154. You will not be required to do that from now on.
  155. 00:12:04 Sheryl R.
  156. To be sure, please try to sign in to your Skype account without using your Gmail.
  157. 00:12:19 [ME]
  158. that's what I'm telling you
  159. 00:12:27 [ME]
  160. that's the problem
  161. 00:12:37 [ME]
  162. It's unavoidable since skype does this automatically
  163. 00:12:45 [ME]
  164. And you cannot change it.
  165. 00:13:26 [ME]
  166. It's a design flaw programmers missed
  167. 00:14:01 [ME]
  168. there's a quick way to fix it but I don't know how. I need to delete skype for window's local files. Basically let it think it's been just installed.
  169. 00:14:29 Sheryl R.
  170. Can you provide first the Skype version you're currently using?
  171. 00:14:34 [ME]
  172. oh hmm
  173. 00:14:34 [ME]
  174. ok
  175. 00:14:36 [ME]
  176. sec
  177. 00:14:39 [ME]
  178. its up in the convo
  179. 00:14:44 Sheryl R.
  180. Okay!
  181. 00:14:55 [ME]
  182. I have both
  183. 1.1.0.25
  184. and
  185. 6.0.0.120
  186. 00:15:29 Sheryl R.
  187. Thank you for those information.
  188. 00:15:59 Sheryl R.
  189. So you were able to sign in to version 6.0 but not to 1.1.0.25 version, right?
  190. 00:16:05 [ME]
  191. yeap
  192. 00:16:46 [ME]
  193. 1.1 uses a default account always, even if it's been reinstalled
  194. 00:16:56 [ME]
  195. meaning some files aren't being properly deleted from
  196. 00:17:14 [ME]
  197. the unistalation
  198. 00:18:40 Sheryl R.
  199. Please try to sign in again to Skype on your computer using version 1.1.0.25 now while we're still connected.
  200. 00:19:06 [ME]
  201. I was still connected with the other one. sec Ill DC
  202. 00:19:06 Sheryl R.
  203. Just sign in to Skype using plainly your Skype username and password and not Microsoft's.
  204. 00:19:26 [ME]
  205. so I understand what ur asking me
  206. 00:19:29 [ME]
  207. u want me to sign in
  208. 00:19:33 [ME]
  209. with the
  210. 00:19:38 [ME]
  211. skype account
  212. 00:19:44 [ME]
  213. on the windows 8 app ?
  214. 00:19:55 Sheryl R.
  215. Yes right.
  216. 00:20:25 [ME]
  217. tried it just now. It didnt work.
  218. 00:20:29 [ME]
  219. Like I said
  220. 00:20:35 [ME]
  221. the *first* menu
  222. 00:20:38 [ME]
  223. I get to see
  224. 00:20:40 Sheryl R.
  225. Have you received any error?
  226. 00:20:42 [ME]
  227. is the one I send you
  228. 00:20:45 [ME]
  229. on the email
  230. 00:21:09 [ME]
  231. if, from that screenshot, you can tell me a way to use another account I'll gladly do that
  232. 00:21:21 [ME]
  233. (I wish I could upload a video of whats happening it would make this much easier)
  234. 00:22:25 Sheryl R.
  235. If you want, you can merge another working Microsoft email address to your Skype to continue using Skype for Windows 8.
  236. 00:22:54 [ME]
  237. Yes I understand that
  238. 00:23:00 [ME]
  239. and I was planning on doing that
  240. 00:23:10 [ME]
  241. but how do I tell skype to use another account
  242. 00:23:22 [ME]
  243. if all I get is that error message for a password?
  244. 00:24:19 Sheryl R.
  245. To get Skype for Windows 8, you will need a Microsoft account. If you don’t have a Microsoft account yet, you can create one easily here:
  246. https://signup.live.com/signup.aspx?lic=1
  247. 00:24:33 [ME]
  248. yes yes it's not about that
  249. 00:24:37 [ME]
  250. the solution is "simple". Somewhere, in this computer, theres a file saying I login with "[REDACTED].p@gmail.com". If I delete it, it will probably fix it. Or at worst make me reinstall
  251. 00:24:59 [ME]
  252. do you see my problem? skype always tries to login with that account
  253. 00:25:10 [ME]
  254. I dont even press any button
  255. 00:26:21 Sheryl R.
  256. I suggest that you reinstall your Skype application on that computer.
  257. 00:27:10 Sheryl R.
  258. To download and install the latest version of Skype for Windows 8:
  259.  
  260. In the Start screen of Windows 8, type “Skype” to display the charms on the right.
  261. Tap or click the Store icon.
  262. Tap or click the Skype application tile displayed on the left side of the screen.
  263. In the window that opens, tap or click Install. The message “Skype was installed” appears in the top right corner of the screen.
  264. 00:27:25 [ME]
  265. I will do so now, (although I've done it before)
  266. 00:27:31 [ME]
  267. do I need to reboot?
  268. 00:27:38 [ME]
  269. cuz that I *didnt* do.
  270. 00:28:41 Sheryl R.
  271. Yes please.
  272. 00:28:52 [ME]
  273. ok so another problem
  274. 00:28:55 [ME]
  275. if I reboot
  276. 00:28:56 Sheryl R.
  277. Rest assured that it will resolve this matter
  278. 00:28:59 [ME]
  279. you'll be gone.
  280. 00:29:15 [ME]
  281. so I cant really do that
  282. 00:29:37 [ME]
  283. I've uninstalled both skype applications
  284. 00:29:49 [ME]
  285. Ill try installing the app one
  286. 00:30:21 Sheryl R.
  287. No, I'll stay with you.
  288. 00:30:49 [ME]
  289. ok so
  290. 00:30:52 [ME]
  291. I reinstalled it
  292. 00:31:05 [ME]
  293. still the same error
  294. 00:31:23 [ME]
  295. (because I didn't reboot this computer I'm on maybe)
  296. 00:31:55 [ME]
  297. if I were to reboot, Sheryl, this chat window would be closed.
  298. 00:32:01 [ME]
  299. its in this computer.
  300. 00:32:44 [ME]
  301. so I need a way to get back to you once I turn this off, do you understand me?
  302. 00:32:51 Sheryl R.
  303. You will lose me in the process but you can keep Session Number: 1229515 for future reference.
  304. 00:32:58 [ME]
  305. good.
  306. 00:33:06 [ME]
  307. because I dont wanna go to the trouble
  308. 00:33:15 [ME]
  309. of trying to get back to you
  310. 00:33:25 Sheryl R.
  311. Yes, I understand that.
  312. 00:33:26 [ME]
  313. Im going to ask you some questions now
  314. 00:33:36 Sheryl R.
  315. Sure!
  316. 00:33:41 [ME]
  317. if this doensnt work, the other might
  318. 00:33:59 Sheryl R.
  319. It should work.
  320. 00:34:13 [ME]
  321. I need to know where skype stores local variables.
  322. 00:34:37 [ME]
  323. login info, settings and so on.
  324. 00:34:50 [ME]
  325. if this doesnt work Ill just need to go there and delete those files
  326. 00:35:01 Sheryl R.
  327. Did you mean your Skype conversation history for instance?
  328. 00:35:12 [ME]
  329. no. I mean
  330. 00:35:18 [ME]
  331. well that too.
  332. 00:35:21 [ME]
  333. but sure
  334. 00:35:28 [ME]
  335. I mean all local files
  336. 00:35:30 [ME]
  337. it's probably
  338. 00:35:40 [ME]
  339. somewhere in the Applocal
  340. 00:35:43 [ME]
  341. or something
  342. 00:36:46 [ME]
  343. god hope it's not on the registry
  344. 00:37:46 Sheryl R.
  345. By default, Skype stores them locally on your computer/hard drive.
  346. 00:38:06 [ME]
  347. yes, where.
  348. 00:38:47 Sheryl R.
  349. C: drive
  350. 00:40:17 [ME]
  351. ok Sheryl I'm sorry to have put you to so much trouble. I see now you don't know the answers to my questions.
  352. 00:40:46 [ME]
  353. I'll try to google my problem.
  354. 00:41:02 Sheryl R.
  355. Okay!
  356. 00:41:07 Sheryl R.
  357. I do hope I have helped you with your concerns in my own little way.
  358. 00:41:13 Sheryl R.
  359. Would you need further assistance from here?
  360. 00:42:48 [ME]
  361. well I still do, just from someone who actually understood the problem.
  362. 00:42:51 [ME]
  363. Good bye
  364. 00:43:13 Sheryl R.
  365. It's been a pleasure speaking with you today. Thank you for contacting Skype Live Support, have a great day.
  366. Once you are ready please click on the "Exit" button.
  367. 00:44:03 Sheryl R.
  368. Bye! Take care!
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement