Dear Tomasz W . Kozłowski,

Thanks for volunteering to Wikimedia OTRS team.

Unfortunately, we have to decline your offer of help for the moment.

Volunteering for OTRS is a very different endeavour than participating in the Wikimedia projects as a user or even an administrator. Considering the nature of the work, it requires that the OTRS admins be familiar with you and your work on Wikimedia projects before accepting you as a volunteer. OTRS volunteers deal with difficult, sensitive, and at times hostile messages.

Being an OTRS volunteer requires courtesy, patience, skills at resolving disputes, friendliness even in the face of hostility, sensitivity to the needs of those outside Wikimedia, and extraordinary discretion. We think there are currently better candidates for this task. We will be happy to reconsider your application in the future.

Thanks again for your offer.

Sincerely,
Casey Brown