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Zapier Most / Least Exciting

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Jul 3rd, 2015
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  1. The Five Things That Most Excite Me:
  2. 1.) Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.
  3. 2.) Scheduling shifts and collaborating as part of a growing cohesive support team.
  4. 3.) Respond to 60+ support requests via email every day.
  5. 4.) Find and recruit teammates for the support team.
  6. 5.) Write and maintain thousands of pages of help documentation.
  7.  
  8. The Five Things That Least Excite Me:
  9. 1.) Create video tutorials to help teach users a specific feature or use case.
  10. 2.) Run ticket review sessions to make sure tone is consistent across Zapier responses.
  11. 3.) Help resolve billing issues for customers over the phone.
  12. 4.) Ghostwrite documentation for partners to publish on their own sites.
  13. 5.) Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
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