Dear  Win,

Thanks for your e-mail.

We are glad to assist you.

Would you please kindly understand us ? we need your support and understand , your review is very important to our store.

If you are willing to give us a chance , we are very appreciate your help .

Could you please kindly tell us your idea ?

Looking forward to hearing from you .

Thanks for your time and understand in advance.

Have  a merry Christmas!

Susan

2016-12-22 21:32 GMT+08:00 M Win - Amazon Marketplace < [e-mail address removed]>:

Order ID 206-8860592-6665125:
1 of Smart Fitness Tracker with Sleep Monitor, OMorc Bluetooth 4.0 Waterproof Smart Wristband Bracelet Sport Pedometer Activity Tracker with Alarm/Step Tra [ASIN: B01MAXLBTA]

------------- Begin message -------------

If I accept the mouse, I don't suppose you want me to edit the original review to get it higher?

--- Original message ---

------------- Begin message -------------

Dear  Win,

Thanks for your e-mail.



We are sorry for the inconvenience cause to you and we will report it to
our supplier for improvement. Could you please kindly give us one more
chance make things right for you?



Here we would like to recommend another new version for your reference.  If
you are interested in it, we would like to send a replacement for you and
without need to return. Is that ok with you?


https://www.amazon.co.uk/ VicTsing-Adjustable- Programmable-Soothing- Notebook/dp/B01JKQT9M4/ref= aag_m_pw_dp?_encoding=UTF8&m= AGBL8Y1R1G7FZ


Or would you willing to accept the original one as a  Christmas gift?


Please feel free to contact with us , we will service for you.


Looking forward to hearing from you.


Wish you have a merry Christmas !


Susan


2016-12-21 6:15 GMT+08:00 M Win - Amazon Marketplace <
[e-mail address removed]>:

>
> Order ID 206-8860592-6665125:
> 1 of Smart Fitness Tracker with Sleep Monitor, OMorc Bluetooth 4.0
> Waterproof Smart Wristband Bracelet Sport Pedometer Activity Tracker with
> Alarm/Step Tra [ASIN: B01MAXLBTA]
>
> ------------- Begin message -------------
>
> What can you offer as compensation?
>
> --- Original message ---
>
> ------------- Begin message -------------
>
> Dear  M Win,
>
> Thanks for your  response.
>
>  We  are really sorry about the inconvenience caused to you.
>
> Please feel free to contact with us if you have any problems, we will
> service for you.
>
> We so apologize  again.
>
> Thanks for your understanding and time in advance .
>
> Wish you have a nice  day.
>
> Susan
>
> 2016-12-05 4:08 GMT+08:00 M Win - Amazon Marketplace <
> [e-mail address removed]>:
>
> >
> > Order ID 206-8860592-6665125:
> > 1 of Smart Fitness Tracker with Sleep Monitor, OMorc Bluetooth 4.0
> > Waterproof Smart Wristband Bracelet Sport Pedometer Activity Tracker with
> > Alarm/Step Tra [ASIN: B01MAXLBTA]
> >
> > ------------- Begin message -------------
> >
> > As mentioned the user interface wasn't as smooth and I'm not a big fan of
> > the product.  Plus I have an Android wear watch which I use every day.
> >
> > --- Original message ---
> >
> > ------------- Begin message -------------
> >
> > Dear M Win ,
> >
> > This is Susan  From Amazon Weetop. You have purchased Smart Fitness
> Tracker
> > with Sleep Monitor from us . First of all, thanks for your order ,
> > but I just learnt from the negative product review you left on Amazon.
> >
> >
> >
> > * https://www.amazon.co.uk/ review/R21GWCQ45UYS5T/ref=cm_ cr_rdp_perm
> > < https://www.amazon.co.uk/ review/R21GWCQ45UYS5T/ref=cm_ cr_rdp_perm>*
> >
> >
> > I do apologize for any inconvenience caused by this. And I have already
> > reported your case to our supplier for further improvement.
> >
> >
> >
> > According to the Review you left "Today I'm reviewing the Omorc Smart
> > Fitness Tracker with Sleep Monitor which cost £20.99. I have received
> this
> > device as a sample for review, but this won't influence my opinion of the
> > device.
> > .."
> >
> >
> >
> > In this situation, we would like arrange the replacement for you .Is it
> ok
> > with you?
> >
> >
> > Or if you have any good ideas, please feel free to let us know and we
> will
> > try our best to assist you.
> >
> >
> >
> > As for the review, if you are satisfied with my service, could you
> > please kindly help
> > us about the review issue
> > ? As we are a new seller on Amazon. You know, Every efforts will not
> > be easy. We make 100% efforts may not obtain even 1% pay back. But we
> > never give up. We still and always do our best customer service and
> > more better product to every customer.The most we want was every
> > customer could treat us as a friend and give more trust。
> >
> >
> > Your satisfaction is our highest priority. It is certainly not our
> > intention for our customers tohave anything but a pleasant experience
> > on
> > Weetop.
> >
> >
> > Thanks for your time and support.
> >
> >
> >
> > We Looking forward to hearing from you sooner and giving us the
> opportunity
> > to make things right for you.
> >
> >
> >
> > Best Regards
> >
> >
> >
> > Susan
> >
> >
> >
> > Weetop Customer Service Support
> >