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Jul 31st, 2015
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  1.  
  2. Title Office/Store Support
  3. Job Description Position Purpose:
  4. Associates in Office/Store Support positions are responsible for a variety of functions including administrative services, safety and environmental program compliance, cash management, financial record reporting, pricing regulation compliance, labor and pricing adjustments and maintenance, and theft prevention. They work closely with store management, keeping them informed on compliance or risk issues, scheduling activities, and store operational and financial transaction reports. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific Office/Store Support positions may include: Office Associate, Pricing Associate, Pricing Change Associate, and Schedule Writer.
  5. Major Tasks, Responsibilities & Key Accountabilities:
  6. Ensuring that all accounting transactions are complete and error free
  7. Handling troubleshooting issues quickly, accurately and professionally
  8. Facilitating the maintenance and repair of certain computer system related equipment such as cash registers, scanners, scan guns, monitors, signature capture pads, computer room equipment, store network (LAN) equipment, electronic article surveillance (EAS) equipment, time clocks, phone hardware, store PCs, printers, fax machines and copy machines
  9. Ordering supplies and spare parts for common equipment problems
  10. Identifying possible product knowledge (PK) training needs for Associates
  11. Building associate scheduling to optimize customer service ratings using the Scheduling system software
  12. Maintaining associate data in automated system to record associate default department assignments and the days and time they are regularly available to work
  13. Producing and interpreting performance graphs from the Labor Management system to review recent scheduling effectiveness on a department by department basis
  14. Actively monitor and price any unpriced merchandise requiring individual item pricing
  15. Monitor and correct signage to accurately display the description of a product and its price
  16. Conduct audits to ensure price accuracy of scanners, if available, shelf labels and individual price tags
  17. Drive execution of store safety programs and validate compliance with company standards and policies. Validate environmental compliance to company standards
  18. Drive execution of the Company's internal and external theft and fraud strategy. Identify and process customers and suppliers who commit theft and fraud. Maximize merchandise recoveries. Adhere to all Company policies governing apprehensions. Minimize risk of injuries during apprehensions
  19. Nature and Scope:
  20. Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
  21. The warehouse environment can be dusty and noisy
  22. Doors are frequently open, causing drafts and interior temperature changes
  23. Floors around work area may become slippery during wet weather conditions
  24. May have to handle merchandise and work with tools with sharp edges
  25. Passing forklifts emit gas fumes
  26. Tools, supplies and related merchandise may contain hazardous materials
  27.  
  28.  
  29. Environmental Job Requirements:
  30.  
  31. Environment:
  32. Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
  33. Travel:
  34. Typically requires overnight travel less than 10% of the time
  35. Minimum Qualifications
  36. Must be eighteen years of age or older
  37.  
  38. Must be legally permitted to work in the United States
  39.  
  40.  
  41. Additional Minimum Qualifications:
  42.  
  43.  
  44. Education Required:
  45.  
  46. The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
  47.  
  48. Physical Requirements:
  49.  
  50. Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds)
  51. Additional Qualifications:
  52.  
  53. Physical Job Requirements
  54.  
  55. Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
  56.  
  57. - Requires the ability to move around the store and maneuver merchandise when necessary
  58.  
  59. Responding to public address system announcements
  60. Preferred Qualifications Knowledge, Skills, Abilities and Competencies:
  61. Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work
  62.  
  63. Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied
  64.  
  65. Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment
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