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Apr 24th, 2014
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  1. {
  2. "reservedAgents": [],
  3. "priority": 1,
  4. "initiative": "INBOUND",
  5. "account": "WEBCHAT_sena@sena_SenaChat",
  6. "requiredAgent": "",
  7. "attentionLevel": "GOOD",
  8. "data": {
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  21. },
  22. {
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  27. ],
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  42. {
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  44. "value": "CORDOBA",
  45. "name": "cmbCiudad"
  46. },
  47. {
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  49. "value": "Otros Servicios",
  50. "name": "cmbServicios"
  51. },
  52. {
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  54. "value": "sindyunik2000@hotmail.com",
  55. "name": "txtEmail"
  56. }
  57. ],
  58. "__SID": "SENA"
  59. },
  60. "dswebchat": {
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  68. "name": "tmpStmp"
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  70. {
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  78. {
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  86. {
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  94. {
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  131. "workgroup": ""
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  209. "isShort": true,
  210. "state": "FINISHED",
  211. "contact": "",
  212. "type": "CHAT",
  213. "interactionData": {
  214. "ender": "Agent",
  215. "reason": "tengo ganas de chatear",
  216. "clientId": "e65b1c337abb4d9388087ee2bf99cc0a",
  217. "chatMessages": 2,
  218. "contactAddresses": {},
  219. "data": {
  220. "token": "CB9DE003EEE81C5DCCDA1C8214606053",
  221. "user_type": "webclient",
  222. "name": "sindy paola cogollo miranda",
  223. "contact": {
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  225. },
  226. "client_id": "e65b1c337abb4d9388087ee2bf99cc0a",
  227. "display_name": "sindy paola cogollo miranda",
  228. "browser": {
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  230. "useragent": "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36"
  231. },
  232. "location": {
  233. "hostname": "chat3.i6.atento.com.co",
  234. "protocol": "http:",
  235. "search": "?token=CB9DE003EEE81C5DCCDA1C8214606053",
  236. "hash": "",
  237. "port": "",
  238. "host": "chat3.i6.atento.com.co",
  239. "pathname": "/inconcert/apps/webdesigner/SENA",
  240. "href": "http://chat3.i6.atento.com.co/inconcert/apps/webdesigner/SENA?token=CB9DE003EEE81C5DCCDA1C8214606053"
  241. }
  242. },
  243. "contactName": "sindy paola cogollo miranda",
  244. "enderAgent": "jpoveda@sena"
  245. },
  246. "id": "0e72fc17-141f-450c-8552-4f9217dd9dfc"
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