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EA Support... Priceless

By: a guest on May 11th, 2012  |  syntax: None  |  size: 2.94 KB  |  hits: 37  |  expires: Never
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  1. You are now ready to chat with REDACTED.
  2. REDACTED:
  3. Thanks for contacting EA Help! My name is REDACTED how may I help you?
  4. REDACTED:
  5. Hello Joshua
  6. you:
  7. Well I recently reinstalled origin and wanted to play my copy of Battlefield 3 but it wants me to reconfirm my product code
  8. you:
  9. Which I don't have anymore, is there anything I can do, other then re-purchasing it?
  10. REDACTED:
  11. I can understand your concern. Please don't worry, I will try my best to help you out.
  12. REDACTED:
  13. In order to give you a quick resolution, please provide me Your EA/Origin account email and date of Birth?
  14. you:
  15. ********@****.com, */**/****
  16. REDACTED:
  17. Thank You.
  18. REDACTED:
  19. I am sorry, there is no game in your account, please check your manual for the code.
  20. you:
  21. I no longer have the manual though is the issue.. is there nothing I can do? Because if you check my EA account i've played the game before and have veteran status for Origin
  22. REDACTED:
  23. Yes , I can see the veteran.
  24. REDACTED:
  25. May I know from where  did you purchased the Game ?
  26. you:
  27. I had ordered a copy from the origin store awhile back, and redeemed it a few months ago
  28. you:
  29. Just recently I got a better PC and I only have my installation disk, and no longer have the manual
  30. REDACTED:
  31. Okay, May I know the email ID by which you purchased the game >?
  32. you:
  33. I believe it was the same origin account I gave you previously?
  34. you:
  35. I don't believe I have any other possible accounts although
  36. REDACTED:
  37. Okay, is it *******@***.com?
  38. you:
  39. Yeap
  40. REDACTED:
  41. Thank You.
  42. REDACTED:
  43. I have checked the Order , the Order is cancelled.
  44. you:
  45. I submitted payment and recieved the copy months ago though
  46. REDACTED:
  47. I am sorry, I cannot see any code there.
  48. you:
  49. So what are my options then, because I have a physical copy that I can't play now because I lost the product key
  50. you:
  51. An as you can see from my EA account i've even played after redeeming the game.. I really don't want to have to repurchase the game.. :(
  52. REDACTED:
  53. Show me the receipt and the Game manual by scanning , so that I can verify that you have the Game./
  54. REDACTED:
  55. I have not heard back from you in last couple of minutes, I would really appreciate if you can reply to me.
  56. you:
  57. Well like I said I no longer have the manual, and I don't believe I recieved a receipt of any kind only a shipping manufest and the packaging
  58. you:
  59. Which i'm not sure I kept the box the game was shipped in..
  60. REDACTED:
  61. Okay . I am providing you the Code by making an exception.
  62. REDACTED:
  63. Here is your code: *******************
  64. you:
  65. Thank you so very much :)
  66. REDACTED:
  67. Your Welcome.
  68. REDACTED:
  69. I'd also like to let you know that you will be receiving a survey shortly about this chat. It would be greatly appreciated if you could fill it out, send it back, and let EA know how I helped you out today.
  70. you:
  71. I will do glady do so, have a great day REDACTED :D
  72. REDACTED:
  73. Thank You.
  74. REDACTED:
  75. I am sending you the Survey.
  76. REDACTED:
  77. Bye and take care!
  78. Your chat session has ended.
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