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Jun 30th, 2015
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  1. [B]Model: SM - G920W8 (Canadian)[/B]
  2. I recently purchased an s6 (1 month) and used the fingerprint scanner to secure the device. I made a backup password and made sure it worked and all was well until one day when it all of a sudden stopped working. Normally I leave Wifi on and could solve this issue but as to save battery I had disabled it this time around, silly me. So the fingerprint scanner denied my entry, led me to the backup password which also failed (even though it was correct) and then Wifi was off so Google verification did not work.
  3. Being a new phone, I did not get a chance to turn on USB debugging (this happened 1 week after purchase) so using ADB to turn on wifi was of no use, it did not recognize the device.
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  5. [U]Here is what I have tried to do to recover the data up till now:[/U]
  6. >I used ODIN to install TWRP on the device.
  7. >With TWRP enabled I made a backup of the data and attempted to connect to adb once again, Using my sisters Galaxy S6 I tested out whether hers worked, just to make sure everything was fine with the drivers and to make sure adb devices recognized her phone: it did.
  8. >I ran ADB devices while in TWRP and it recognized my device, but came back OFFLINE, meaning no commands were able to run.
  9. >I then attempted to run a series of drivers and to access files directly from windows 7 and did not have access permissions to read nor write, thus unsuccessful.
  10. >I went back to ODIN and sought out a stock rom to flash to the partition in order to get access to the backup data i had created using TWRP, as there seems to be methods to flash a rom and maintain the backup data.
  11. > With ODIN i tried this, but was unsuccessful, as it got stuck on "Nand Write start" and would not initialize any transfer with the phone . ( The download mode would not start the progress bar)
  12. >Finally i tried to do it with TWRP but because i have no write permissions, i cannot put anything onto the device for it to run.
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  14. I called Samsung about this and they know of the issue and refuse to help me other than a useless factory reset. They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue.
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  16. I am stuck, and need your help, I have done everything I can think of but can't get anywhere, please help me retrieve my data. Thanks
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