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  1. DO NOT REPLY TO THIS EMAIL, THIS IS JUST A NOTIFICATION THAT WE HAVE RECEIVED YOUR REQUEST)
  2.  
  3. Hello from LUOP GAMES SUPPORT
  4.  
  5. WHAT HAPPENED: Ticket updated: Hi,
  6.  
  7. As you have probably noticed your withdrawal is taking longer than anticipated. This is due to that the parent company behind LUOP Entertainment and our service and platform is undertaking a new funding round, to secure additional investment to further develop and grow our site and its offerings. During this process all withdrawals have temporarily been suspended, which is also why yours has not yet been processed.
  8.  
  9. We therefore ask for a bit more patience on this request and expect it to be solved and processed within the next couple of weeks.
  10.  
  11. Please note that live-chat or email support and or any staff cannot assist you with answers on any questions to the above, so please rather contact us on this e-mail if you have any further questions.
  12.  
  13. We hope for your understan ding.
  14.  
  15. Best Regards
  16. on behalf of LUOP Entertainment Limited
  17.  
  18. Customer Support
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