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Mac is too slow, Mail keeps crashing and won't open!

cbhuta Aug 1st, 2016 6 Never
  1. EtreCheck version: 2.9.13 (267)
  2. Report generated 2016-08-01 11:28:26
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime 13:22
  5. Performance: Poor
  6.  
  7. Click the [Support] links for help with non-Apple products.
  8. Click the [Details] links for more information about that line.
  9. Click the [Remove] links to remove adware.
  10.  
  11. Problem: Computer is too slow
  12. Description:
  13. Mac is too slow, applications take too long to load. Spotlight also takes too long to search.
  14.  
  15. Hardware Information: ⓘ
  16.     iMac (21.5-inch, Late 2012)
  17.     [Technical Specifications] - [User Guide] - [Warranty & Service]
  18.     iMac - model: iMac13,1
  19.     1 2.7 GHz Intel Core i5 CPU: 4-core
  20.     8 GB RAM Upgradeable - [Instructions]
  21.         BANK 0/DIMM0
  22.             4 GB DDR3 1600 MHz ok
  23.         BANK 1/DIMM0
  24.             4 GB DDR3 1600 MHz ok
  25.     Bluetooth: Good - Handoff/Airdrop2 supported
  26.     Wireless:  en1: 802.11 a/b/g/n
  27.  
  28. Video Information: ⓘ
  29.     NVIDIA GeForce GT 640M - VRAM: 512 MB
  30.         iMac 1920 x 1080
  31.  
  32. System Software: ⓘ
  33.     OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour
  34.  
  35. Disk Information: ⓘ
  36.     APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)
  37.         EFI (disk0s1) <not mounted> : 210 MB
  38.         Macintosh HD (disk0s2) / : 999.35 GB (735.64 GB free) - 56 errors
  39.  Drive failure!
  40.         Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
  41.  
  42. USB Information: ⓘ
  43.     Apple Inc. FaceTime HD Camera (Built-in)
  44.     Apple Inc. BRCM20702 Hub
  45.         Apple Inc. Bluetooth USB Host Controller
  46.     Western Digital Elements 10B8 1 TB
  47.         EFI (disk1s1) <not mounted> : 210 MB
  48.         WINDOWS (disk1s2) /Volumes/WINDOWS : 250.00 GB (249.93 GB free)
  49.         Mac (disk1s3) /Volumes/Mac : 551.34 GB (222.75 GB free)
  50.         Time Machine (disk1s4) /Volumes/Time Machine : 198.36 GB (192.28 GB free)
  51.     JMicron TS8XDVDR Transcend 4.71 GB
  52.  
  53. Thunderbolt Information: ⓘ
  54.     Apple Inc. thunderbolt_bus
  55.  
  56. Gatekeeper: ⓘ
  57.     Mac App Store and identified developers
  58.  
  59. Adware: ⓘ
  60.     /Library/InputManagers/CTLoader
  61.     /Library/LaunchAgents/com.conduit.loader.agent.plist
  62.     2 adware files found. [Remove]
  63.  
  64. Kernel Extensions: ⓘ
  65.         /Library/Application Support/VirtualBox
  66.     [not loaded]    org.virtualbox.kext.VBoxDrv (4.3.10 - 2014-11-06) [Support]
  67.     [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.10 - 2014-11-06) [Support]
  68.     [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.10 - 2014-11-06) [Support]
  69.     [not loaded]    org.virtualbox.kext.VBoxUSB (4.3.10 - 2014-11-06) [Support]
  70.  
  71.         /System/Library/Extensions
  72.     [not loaded]    com.Huawei.driver.HuaweiDataCardDriver (4.0.6 - 2016-07-28) [Support]
  73.     [not loaded]    com.ZTE.driver.RelianceHSDDreivr (1.0.0d1 - 2016-07-28) [Support]
  74.     [not loaded]    com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6 - 2016-07-28) [Support]
  75.     [not loaded]    com.parallels.kext.prl_hid_hook (4.0 3540.209168 - 2016-07-28) [Support]
  76.     [not loaded]    com.parallels.kext.prl_hypervisor (4.0 3540.209168 - 2016-07-28) [Support]
  77.     [not loaded]    com.parallels.kext.prl_netbridge (4.0 3540.209168 - 2016-07-28) [Support]
  78.     [not loaded]    com.parallels.kext.prl_usb_connect (4.0 3540.209168 - 2016-07-28) [Support]
  79.     [not loaded]    com.parallels.kext.prl_vnic (4.0 3540.209168 - 2016-07-28) [Support]
  80.  
  81.         /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
  82.     [not loaded]    com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6 - 2014-01-28) [Support]
  83.     [not loaded]    com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6 - 2014-01-28) [Support]
  84.     [not loaded]    com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5 - 2014-01-28) [Support]
  85.     [not loaded]    com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6 - 2014-01-28) [Support]
  86.  
  87. Startup Items: ⓘ
  88.     HWNetMgr: Path: /Library/StartupItems/HWNetMgr
  89.     HWPortDetect: Path: /Library/StartupItems/HWPortDetect
  90.     ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
  91.     RelianceMODEM: Path: /Library/StartupItems/RelianceMODEM
  92.     Startup items are obsolete in OS X Yosemite
  93.  
  94. System Launch Agents: ⓘ
  95.     [not loaded]    7 Apple tasks
  96.     [loaded]    151 Apple tasks
  97.     [running]    80 Apple tasks
  98.  
  99. System Launch Daemons: ⓘ
  100.     [not loaded]    43 Apple tasks
  101.     [loaded]    152 Apple tasks
  102.     [running]    96 Apple tasks
  103.  
  104. Launch Agents: ⓘ
  105.     [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-19) [Support]
  106.     [running]    com.conduit.loader.agent.plist (2010-02-24) Adware!  [Remove]
  107.         /Library/InputManagers/CTLoader/ct_loader.bundle/Contents/Resources/ct_loader_agent.app/Contents/MacOS/ct_loader_agent
  108.     [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]
  109.     [loaded]    com.oracle.java.Java-Updater.plist (2013-10-29) [Support]
  110.     [not loaded]    com.teamviewer.teamviewer.plist (2013-11-14) [Support]
  111.     [not loaded]    com.teamviewer.teamviewer_desktop.plist (2013-11-14) [Support]
  112.  
  113. Launch Daemons: ⓘ
  114.     [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-19) [Support]
  115.     [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-19) [Support]
  116.     [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]
  117.     [loaded]    com.google.keystone.daemon.plist (2016-07-12) [Support]
  118.     [loaded]    com.oracle.java.Helper-Tool.plist (2013-10-29) [Support]
  119.     [not loaded]    com.teamviewer.teamviewer_service.plist (2013-11-14) [Support]
  120.     [not loaded]    org.virtualbox.startup.plist (2014-04-22) [Support]
  121.  
  122. User Launch Agents: ⓘ
  123.     [failed]    com.adobe.ARM.[...].plist (2013-10-16) [Support]
  124.     [failed]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
  125.     [running]    com.nero.HSMMonitor.plist (2016-08-01) [Support]
  126.     [not loaded]    org.virtualbox.vboxwebsrv.plist (2014-04-22) [Support]
  127.  
  128. User Login Items: ⓘ
  129.     Evernote    Application  (/Applications/Evernote.app)
  130.     Canon IJ Network Scanner Selector EX    Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
  131.  
  132. Other Apps: ⓘ
  133.     [running]    com.evernote.EvernoteHelper
  134.     [running]    com.google.GoogleTalkPluginD.97312.55D24C4B-CC20-45FA-845A-C25996EE2B34
  135.     [running]    jp.co.canon.cijscannerregister.74912
  136.     [running]    jp.co.canon.ij.CNSSelectorAgent.126112
  137.     [loaded]    403 Apple tasks
  138.     [running]    205 Apple tasks
  139.  
  140. Internet Plug-ins: ⓘ
  141.     o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-17) [Support]
  142.     Default Browser: 601 - SDK 10.11 (2016-07-28)
  143.     Flip4Mac WMV Plugin: 2.4.4.2 (2012-05-16) [Support]
  144.     AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-20) [Support]
  145.     FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
  146.     DivXBrowserPlugin: 2.0 (2010-03-10) [Support]
  147.     QuickTime Plugin: 7.7.3 (2016-07-28)
  148.     Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
  149.     googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
  150.     iPhotoPhotocast: 7.0 (2011-11-07)
  151.     AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-20) [Support]
  152.     JavaAppletPlugin: Java 8 Update 77 build 03 (2016-04-14) Check version
  153.  
  154. User internet Plug-ins: ⓘ
  155.     fbplugin_1_0_3: Unknown (2010-02-26) [Support]
  156.     WebEx64: 1.0 - SDK 10.6 (2015-07-17) [Support]
  157.     Unity Web Player: UnityPlayer version 2.5.5f1 (2009-07-06) [Support]
  158.     Picasa: 1.0 (2011-03-28) [Support]
  159.  
  160. 3rd Party Preference Panes: ⓘ
  161.     Flash Player (2016-06-29) [Support]
  162.     Flip4Mac WMV (2012-05-16) [Support]
  163.     GlimmerBlocker (2013-11-23) [Support]
  164.     Java (2016-04-14) [Support]
  165.  
  166. Time Machine: ⓘ
  167.     Skip System Files: NO
  168.     Auto backup: YES
  169.     Volumes being backed up:
  170.         Macintosh HD: Disk size: 999.35 GB Disk used: 263.71 GB
  171.     Destinations:
  172.         Mac [Local]
  173.         Total size: 551.34 GB
  174.         Total number of backups: 65
  175.         Oldest backup: 17/08/15, 1:04 PM
  176.         Last backup: 01/08/16, 10:53 AM
  177.         Size of backup disk: Too small
  178.             Backup size 551.34 GB < (Disk used 263.71 GB X 3)
  179.  
  180. Top Processes by CPU: ⓘ
  181.          6%    Safari
  182.          5%    com.apple.WebKit.WebContent(5)
  183.          4%    nsurlsessiond(2)
  184.          4%    WindowServer
  185.          3%    com.apple.WebKit.Networking
  186.  
  187. Top Processes by Memory: ⓘ
  188.     1.21 GB    com.apple.WebKit.WebContent(5)
  189.     777 MB    kernel_task
  190.     459 MB    softwareupdated
  191.     451 MB    mds_stores
  192.     147 MB    Finder
  193.  
  194. Virtual Memory Information: ⓘ
  195.     2.27 GB    Free RAM
  196.     5.73 GB    Used RAM (2.57 GB Cached)
  197.     0 B    Swap Used
  198.  
  199. Diagnostics Information: ⓘ
  200.     Aug 1, 2016, 11:25:58 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-112558_[redacted].crash
  201.         /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd
  202.     Aug 1, 2016, 11:25:05 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-112505_[redacted].crash
  203.     Aug 1, 2016, 11:24:38 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-112438_[redacted].crash
  204.     Aug 1, 2016, 11:23:47 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-112347_[redacted].crash
  205.     Aug 1, 2016, 11:22:50 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-112250_[redacted].crash
  206.     Aug 1, 2016, 11:21:53 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-112153_[redacted].crash
  207.     Aug 1, 2016, 11:18:31 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111831_[redacted].crash
  208.     Aug 1, 2016, 11:17:38 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111738_[redacted].crash
  209.     Aug 1, 2016, 11:16:45 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111645_[redacted].crash
  210.     Aug 1, 2016, 11:15:51 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111551_[redacted].crash
  211.     Aug 1, 2016, 11:15:20 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111520_[redacted].crash
  212.     Aug 1, 2016, 11:14:22 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111422_[redacted].crash
  213.     Aug 1, 2016, 11:13:38 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111338_[redacted].crash
  214.     Aug 1, 2016, 11:12:51 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111251_[redacted].crash
  215.     Aug 1, 2016, 11:12:25 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111225_[redacted].crash
  216.     Aug 1, 2016, 11:11:26 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111126_[redacted].crash
  217.     Aug 1, 2016, 11:10:56 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111056_[redacted].crash
  218.     Aug 1, 2016, 11:10:00 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-111000_[redacted].crash
  219.     Aug 1, 2016, 11:09:04 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-110904_[redacted].crash
  220.     Aug 1, 2016, 11:08:05 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-110805_[redacted].crash
  221.     Aug 1, 2016, 10:56:39 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-105639_[redacted].crash
  222.     Aug 1, 2016, 10:55:32 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-105532_[redacted].crash
  223.     Aug 1, 2016, 10:54:18 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-105418_[redacted].crash
  224.     Aug 1, 2016, 10:53:25 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-105325_[redacted].crash
  225.     Aug 1, 2016, 10:53:10 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-105310_[redacted].crash
  226.     Aug 1, 2016, 10:50:35 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-105035_[redacted].crash
  227.     Aug 1, 2016, 10:50:09 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-105009_[redacted].crash
  228.     Aug 1, 2016, 10:49:09 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104909_[redacted].crash
  229.     Aug 1, 2016, 10:48:09 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104809_[redacted].crash
  230.     Aug 1, 2016, 10:47:09 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104709_[redacted].crash
  231.     Aug 1, 2016, 10:46:01 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104601_[redacted].crash
  232.     Aug 1, 2016, 10:45:21 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104521_[redacted].crash
  233.     Aug 1, 2016, 10:44:28 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104428_[redacted].crash
  234.     Aug 1, 2016, 10:44:08 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104408_[redacted].crash
  235.     Aug 1, 2016, 10:43:08 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104308_[redacted].crash
  236.     Aug 1, 2016, 10:42:13 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104213_[redacted].crash
  237.     Aug 1, 2016, 10:41:56 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-08-01-104156_[redacted].crash
  238.     Aug 1, 2016, 10:41:08 AM    ~/Library/Logs/DiagnosticReports/Mail_2016-08-01-104108_[redacted].crash
  239.         com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail
  240.     Aug 1, 2016, 09:46:56 AM    Self test - passed
  241.     Jul 30, 2016, 03:02:39 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-07-30-150239_[redacted].crash
  242.         /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/RdrCEF helper.app/Contents/MacOS/RdrCEF helper
  243.     Jul 30, 2016, 02:54:16 PM    /Library/Logs/DiagnosticReports/???_2016-07-30-145416_[redacted].cpu_resource.diag [Details]
  244.         ???
  245.     Jul 30, 2016, 02:03:35 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-07-30-140335_[redacted].crash
  246.     Jul 30, 2016, 02:02:44 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-07-30-140244_[redacted].crash
  247.     Jul 30, 2016, 12:20:56 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-07-30-122056_[redacted].crash
  248.     Jul 30, 2016, 12:20:09 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-07-30-122009_[redacted].crash
  249.     Jul 30, 2016, 12:22:01 AM    ~/Library/Logs/DiagnosticReports/Mail_2016-07-30-002201_[redacted].crash
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