- Dear Customer,
- I have some unfortunate news to share. Our primary data center, Peer1, in Lower Manhattan lost power yesterday at about 4:30PM local time. At that time, we smoothly made the transition to generator power and took comfort over the fact that we had enough fuel to last three to four days. (Peer1 stayed online during the last 3 major natural disasters in the area, including a blackout that lasted for days.)
- At 8:30PM yesterday, we received reports that the lobby in the data center's building was beginning to take on water. By 10:30PM, as is sadly the case in most of Lower Manhattan, Peer1's basement had experienced serious flooding. At 5AM, we learned our data center's fuel pumps and fuel tanks were completely flooded and unable to deliver any more fuel. At 8AM, they reported that the generators would be able to run for a maximum of four more hours.
- Unfortunately, this means that Squarespace will be offline soon (our estimate being at 10:45 AM today). Be assured that while this will impact our availability, there is no chance of data loss or any other permanent effects. We have simply run out of power, backup power, and cannot access our fuel in a flooded basement.
- Our teams have been working tirelessly on contingency plans. We are working to bring the Squarespace systems back online as soon as possible. As you have probably read, all bridges and tunnels into and out of Manhattan are closed and large portions of the city remain without power. We will do everything in our power to get Squarespace running as soon as possible, and we will remain online for as long as it is safe.
- Squarespace support will remain available 24/7 during this downtime. We will post updates to Twitter via @squarespacehelp and urge you to follow us there. Updates will also be posted to blog.squarespace.com.
- Our hearts go out to the many people who have lost their lives in this terrible tragedy and also to those who continue to suffer through the consequences of this historic storm.
- Thank you for your understanding,
- Anthony Casalena
- Founder & CEO
a guest Oct 31st, 2012 152 Never
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