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By: a guest | Mar 22nd, 2010 | Syntax: Erlang | Size: 10.30 KB | Hits: 117 | Expires: Never
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  1.  
  2. System Error
  3.  
  4. A system error has occurred.
  5.  
  6. Please try submitting this problem via the Support Request Page
  7.  
  8. Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:
  9.  
  10.    1. a description of your problem
  11.    2. cut & paste the error and system information found below
  12.    3. attach the application server log file( /usr/local/jira/data/atlassian-jira.log )
  13.  
  14. Cause:
  15. java.lang.OutOfMemoryError: Java heap space
  16.  
  17. Stack Trace: [hide]
  18.  
  19. java.lang.OutOfMemoryError: Java heap space
  20.  
  21. Referer URL: http://platypus.connectux.com:8080/secure/Dashboard.jspa
  22.  
  23. Build Information:
  24. Uptime : N/A
  25. Edition : enterprise
  26. Version : 4.0.2
  27. Build Number : 472
  28. Build Date : Sun Feb 14 00:00:00 CET 2010
  29. Atlassian Partner : null
  30. Installation Type : Standalone
  31. Server ID : BJAZ-JHG9-RYZV-BG3C
  32.  
  33. Server Information:
  34. Application Server: Apache Tomcat/5.5.28
  35. Servlet Version: 2.4
  36.  
  37. File Paths:
  38. Location of entityengine.xml: file:/opt/jira402/atlassian-jira/WEB-INF/classes/entityengine.xml
  39. Location of atlassian-jira.log: /usr/local/jira/data/atlassian-jira.log
  40.  
  41. Memory Information:
  42. Total Memory: 239 MB
  43. Free Memory: 14 MB
  44. Used Memory: 225 MB
  45. Total PermGen Memory: 256 MB
  46. Free PermGen Memory: 140 MB
  47. Used PermGen Memory: 115 MB
  48.  
  49. System Information:
  50. System Date : Monday, 22 Mar 2010
  51. System Time : 09:01:54 +0100
  52. Current Working Directory : /usr/local/jira/data
  53. Java Version : 1.6.0_12
  54. Java Vendor : Sun Microsystems Inc.
  55. JVM Version : 1.0
  56. JVM Vendor : Sun Microsystems Inc.
  57. JVM Implementation Version : 11.2-b01
  58. Java Runtime : Java(TM) SE Runtime Environment
  59. Java VM : Java HotSpot(TM) 64-Bit Server VM
  60. User Name : jira
  61. User Timezone : Europe/Amsterdam
  62. User Locale : English(United States)
  63. System Encoding : UTF-8
  64. Operating System : Linux 2.6.26-2-amd64
  65. OS Architecture : amd64
  66. Application Server Container :
  67. Database type : mysql
  68. Database JNDI address : java:comp/env/jdbc/JiraDS
  69. Database URL : Hidden
  70. Database version : 5.0.51a-24+lenny3
  71. Database driver : MySQL-AB JDBC Driver mysql-connector-java-5.1.12 ( Revision: ${bzr.revision-id} )
  72. External user management : OFF
  73. Crowd integration : OFF
  74. JVM Input Arguments : -Djava.util.logging.config.file=/opt/jira402/conf/logging.properties -XX:MaxPermSize=256m -Xms128m -Xmx256m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/opt/jira402/common/endorsed -Dcatalina.base=/opt/jira402 -Dcatalina.home=/opt/jira402 -Djava.io.tmpdir=/opt/jira402/temp
  75.  
  76. Language Info:
  77. Installed languages:    Catalan(Spain)
  78. Chinese(China)
  79. Chinese(Taiwan)
  80. Czech(Czech Republic)
  81. Danish(Denmark)
  82. Dutch(Belgium)
  83. English(UK)
  84. English(United States)
  85. French(France)
  86. German(Germany)
  87. German(Switzerland)
  88. Hungarian(Hungary)
  89. Italian(Italy)
  90. Japanese(Japan)
  91. Norwegian(Norway)
  92. Polish(Poland)
  93. Portuguese(Brazil)
  94. Russian(Russia)
  95. Slovak(Slovakia)
  96. Spanish(Spain)
  97. Turkish(Turkey)
  98. Default language:       English(United States) - System Default
  99.  
  100. Request Information:
  101. - Request URL: http://platypus.connectux.com:8080/500page.jsp
  102. - Scheme: http
  103. - Server: platypus.connectux.com
  104. - Port: 8080
  105. - URI: /500page.jsp
  106. - Context Path:
  107. - - Servlet Path: /500page.jsp
  108. - - Path Info: null
  109. - - Query String:
  110.  
  111. Request Attributes
  112. - javax.servlet.forward.request_uri : /secure/admin/jira/ViewLookAndFeel.jspa
  113. - javax.servlet.forward.context_path :
  114. - javax.servlet.forward.servlet_path : /secure/admin/jira/ViewLookAndFeel.jspa
  115. - javax.servlet.forward.path_info : /500page.jsp
  116. - os_securityfilter_already_filtered : true
  117. - jira.request.time.micros : 156
  118. - atlassian.core.seraph.original.url : /secure/admin/jira/ViewLookAndFeel.jspa
  119. - javax.servlet.error.servlet_name : action
  120. - com.atlassian.gzipfilter.GzipFilter_already_filtered : true
  121. - loginfilter.already.filtered : true
  122. - com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
  123. - jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@4d30b83d
  124. - com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true
  125. - javax.servlet.error.message :
  126. - webwork.result : Value stack =========== ===========
  127. - jira.request.username : abhinav
  128. - webwork.request_uri : /secure/admin/jira/ViewLookAndFeel.jspa
  129. - com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
  130. - javax.servlet.error.request_uri : /secure/admin/jira/ViewLookAndFeel.jspa
  131. - webwork.valuestack.head : com.atlassian.jira.web.action.admin.ViewLookAndFeel@780375c6
  132. - jira.request.id : 32351x8964x1
  133. - jira.webwork.cleanup : false
  134. - javax.servlet.error.status_code : 500
  135. - ASESSIONID : 195wn3k
  136. - jira.request.start.millis : 1269244751509
  137. - com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
  138. - webwork.view_uri : /secure/admin/jira/views/lookandfeel.jsp
  139. - com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true
  140. - jira.request.assession.id : 195wn3k
  141. - __sitemesh__filterapplied : true
  142. - javax.servlet.error.exception : javax.servlet.ServletException: Java heap space
  143.  
  144. Request Logging
  145. 0 log statements generated by this request:
  146.  
  147. Listeners
  148.  - GreenHopper Listener(com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer)
  149.  - Issue Cache Listener(com.atlassian.jira.event.listeners.cache.IssueCacheListener)
  150.  - Issue Index Listener(com.atlassian.jira.event.listeners.search.IssueIndexListener)
  151.  - Mail Listener(com.atlassian.jira.event.listeners.mail.MailListener)
  152.  
  153. Services
  154.  - Backup Service(com.atlassian.jira.service.services.export.ExportService)
  155.    - Delay: 720 minutes
  156.    - USEZIP: Zip
  157.    - USE_DEFAULT_DIRECTORY: true
  158.  - Mail Queue Service(com.atlassian.jira.service.services.mail.MailQueueService)
  159.    - Delay: 1 minutes
  160.  - Service Provider Token Remover(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
  161.    - Delay: 480 minutes
  162.    - pluginJobName: Service Provider Token Remover
  163.  
  164. Plugins
  165.  - Admin Menu Sections 1.0 - Plugin by Atlassian
  166.    - Enabled
  167.  - Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation
  168.    - Enabled
  169.  - Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation
  170.    - Enabled
  171.  - Atlassian Gadgets OAuth Service Provider Plugin 1.1.2 - Plugin by Atlassian
  172.    - Enabled
  173.  - Atlassian OAuth Admin Plugin 1.0.8 - Plugin by Atlassian
  174.    - Enabled
  175.  - Atlassian OAuth Consumer Plugin 1.0.8 - Plugin by Atlassian
  176.    - Enabled
  177.  - Atlassian OAuth Consumer SPI 1.0.8 - Plugin by Atlassian
  178.    - Enabled
  179.  - Atlassian OAuth Service Provider Plugin 1.0.8 - Plugin by Atlassian
  180.    - Enabled
  181.  - Atlassian OAuth Service Provider SPI 1.0.8 - Plugin by Atlassian
  182.    - Enabled
  183.  - Atlassian REST - Module Types 1.0.5 - Plugin by Atlassian
  184.    - Enabled
  185.  - Atlassian Template Renderer API 1.0.5 - Plugin by Atlassian
  186.    - Enabled
  187.  - Atlassian Template Renderer Velocity 1.6 Plugin 1.0.5 - Plugin by Atlassian
  188.    - Enabled
  189.  - Atlassian UI Plugin 1.2.4 - Plugin by Atlassian
  190.    - Enabled
  191.  - BND Library 0.0.255 - Plugin by aQute SARL http://www.aQute.biz
  192.    - Enabled
  193.  - Content Link Resolvers Plugin 1.0 - Plugin by Atlassian
  194.    - Enabled
  195.  - Custom Field Types & Searchers 1.0 - Plugin by Atlassian
  196.    - Enabled
  197.  - Embedded Gadgets Plugin 1.1.2 - Plugin by Atlassian
  198.    - Enabled
  199.  - FishEye Plugin 3.0.15 - Plugin by Atlassian Software Systems
  200.    - Enabled
  201.  - Gadget Dashboard Plugin 1.1.2 - Plugin by Atlassian
  202.    - Enabled
  203.  - Gadget Directory Plugin 1.1.2 - Plugin by Atlassian
  204.    - Enabled
  205.  - Gadget Renderer Plugin 1.1.2 - Plugin by Atlassian
  206.    - Enabled
  207.  - Gadget Spec Publisher Plugin 1.1.2 - Plugin by Atlassian
  208.    - Enabled
  209.  - GreenHopper 4.3 - Plugin by Atlassian
  210.    - Enabled
  211.  - ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd
  212.    - Enabled
  213.  - Issue Operations Plugin 1.0 - Plugin by Atlassian
  214.    - Enabled
  215.  - Issue Tab Panels Plugin 1.0 - Plugin by Atlassian
  216.    - Enabled
  217.  - Issue Views Plugin 1.0 - Plugin by Atlassian
  218.    - Enabled
  219.  - JDOM DOM Processor 1.0.0 - Plugin by SpringSource
  220.    - Enabled
  221.  - JIRA Activity Stream Plugin 3.0.14 - Plugin by Atlassian
  222.    - Enabled
  223.  - JIRA Bamboo Plugin 4.0 - Plugin by Atlassian Software Systems Pty Ltd
  224.    - Enabled
  225.  - JIRA Footer 1.0 - Plugin by Atlassian
  226.    - Enabled
  227.  - JIRA Gadgets Plugin 4.0.2 - Plugin by Atlassian
  228.    - Enabled
  229.  - JIRA OAuth Consumer SPI Plugin 4.0.2 - Plugin by Atlassian
  230.    - Enabled
  231.  - JIRA OAuth Service Provider SPI Plugin 4.0.2 - Plugin by Atlassian
  232.    - Enabled
  233.  - JIRA REST Plugin 4.0.2 - Plugin by Atlassian
  234.    - Enabled
  235.  - JQL Functions 1.0 - Plugin by Atlassian
  236.    - Enabled
  237.  - JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd
  238.    - Enabled
  239.  - Joda-Time 1.6 - Plugin by null
  240.    - Enabled
  241.  - Links Hierarchy Reports 0.7.6 - Plugin by Pyxis technologies inc.
  242.    - Enabled
  243.  - Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd
  244.    - Enabled
  245.  - Portlets Plugin 1.0 - Plugin by Atlassian
  246.    - Enabled
  247.  - Preset Filters Sections 1.0 - Plugin by Atlassian
  248.    - Enabled
  249.  - Project Panels Plugin 1.0 - Plugin by Atlassian
  250.    - Enabled
  251.  - Project Role Actors Plugin 1.0 - Plugin by Atlassian
  252.    - Enabled
  253.  - ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems
  254.    - Enabled
  255.  - ROME: RSS/Atom syndication and publishing tools 0.9.0 - Plugin by SpringSource
  256.    - Enabled
  257.  - RPC JIRA Plugin 4.0.2-1 - Plugin by Atlassian
  258.    - Enabled
  259.  - Renderer Component Factories Plugin 1.0 - Plugin by Atlassian
  260.    - Enabled
  261.  - Renderer Plugin 1.0 - Plugin by Atlassian
  262.    - Enabled
  263.  - Reports Plugin 1.0 - Plugin by Atlassian
  264.    - Enabled
  265.  - Shared Application Access Layer API 2.0.14.1 - Plugin by Atlassian
  266.    - Enabled
  267.  - Shared Application Access Layer JIRA Plugin 2.0.14.1 - Plugin by Atlassian Software Systems
  268.    - Enabled
  269.  - Top Navigation Bar 1.0 - Plugin by Atlassian
  270.    - Enabled
  271.  - User Format 1.0 - Plugin by Atlassian
  272.    - Enabled
  273.  - User Navigation Bar Sections 1.0 - Plugin by Atlassian
  274.    - Enabled
  275.  - User Profile Links 1.0 - Plugin by Atlassian
  276.    - Enabled
  277.  - View Project Operations Sections 1.0 - Plugin by Atlassian
  278.    - Enabled
  279.  - Web Resources Plugin 1.0 - Plugin by Atlassian
  280.    - Enabled
  281.  - Webwork Plugin 1.0 - Plugin by Atlassian
  282.    - Enabled
  283.  - Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian
  284.    - Enabled
  285.  - Workflow Plugin 1.0 - Plugin by Atlassian
  286.    - Enabled
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