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- Top 5 things that most excite me
- 1. Analyze thousands of support tickets to spot trends the product team can use
- 2. Dig through activity logs to troubleshoot a customer's broken Zap
- 3. Manage a support team
- 4. Help train and on-board new support teammates
- 5. Write and maintain thousands of pages of help documentation
- Top 5 things that least excite me
- 1. Create video tutorials to help teach users a specific feature or use case
- 2. Ghostwrite documentation for partners to publish on their own sites
- 3. Make Zap templates to help showcase the thousands of ways customers can use Zapier
- 4. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
- 5. Help resolve billing issues for customers over the phone
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