There is an issue with our server and we are working on fixing this as we speak. Please have patience. Thank you.

Unfortunately a few months back, we had to wipe every account that was inactive for over 6 months. We can't revert this, sorry.

We are an independent game from Infestation: Survivor Stories (F/K/A The War Z) and Infestation World/Thailand and the accounts did not and will not migrate. Unfortunately if you want to start in our game, you'll have to start fresh.

GC is already doubled on Steam. It doesn't show it, but the pricing is different from the official website, as you can see at playnewz.com/buygc.php

This special offer was only for people who created the account on the Steam Launcher and not previous members who associated their existing accounts to Steam. Sorry.

We were having some issues earlier and they have been fixed. Sorry about the downtime!

We were having issues with the servers earlier that could've caused this. If you still have this issue now (servers are stable), open a new ticket. Thank you for your understanding.

You have something that is blocking our anticheat to run and it crashes the game. Could you please take a screenshot of all your background processes?
 - Open Task Manager and go to processes. Then click on Show Processes from All Users

If you're running the game through Steam, turn off Steam and run Steam as Admin. That should fix your issue.

If your world doesn't load when you join a server, go to your video cards configuration and change the settings to PERFORMANCE.

You can reset your password yourself at playnewz.com/forgot_pw.php

Unfortunately, we cannot make any changes to private servers, sorry.

If you're playing through Steam, just turn off Steam and run the Steam Client as admin. It should fix it.

There is an issue we're working on with NA private servers. They will be back soon as there is an issue with our datahost due to Black Friday Sales, and players will have time added to their servers when they're back up.
Sorry!

Could you please forward a copy of the email from steam confirming the purchase to support@playnewz.com along with your username in our game so I can help you further?

Unfortunately, unless you can provide proof of it happening, we can't do anything.

Due to security reasons, emails can only be changed through our support email support@playnewz.com

Our servers went through maintenance and some errors are still popping up. If you get the error "An error occurred while logging in, please contact the staff team", just wait a bit and restart your whole steam client and run it as admin. This error is happening randomly to some people only. Spamming trying to join is not going to solve it, so have a little patience and you will go through. Sorry about this.

Our servers were under maintenance and we're working on them, which might cause those issues for now. Check https://www.facebook.com/Infestation.NewZ/ for more information and updates.


We are aware of the false bans. As soon as the servers are normalized, we will unban the false-positive bans. Sorry about this!


We are looking into why some servers did not get time added. Sorry about this, we'll post an update on it when we have it at https://www.facebook.com/Infestation.NewZ/


Private servers are currently disabled. They will be reenabled when we get our new dedicated servers. Sorry about that!

Open your Nvidia Control Panel
Select Manage 3D Settings under 3D Settings
Click on PROGRAM SETTINGS tab and select TheNewZ
On PREFERRED GRAPHICS PROCESSOR, select Nvidia Processor

Could you please open a new ticket with some proof (victory window image) so we can check it?

We're sorry, but unless you can provide some kind of proof, there is nothing we can do.

Unfortunately there is nothing we can do in these cases. If your account got hacked, it was due to a leak somewhere else. If you haven't done so, change your password to a unique one, especially something completely different from what you have used in things like illegal emulators.


We are currently investigating what is causing this crash. It seems to be only happening to certain Intel HD Graphics adapter, which you have. We will be rolling a patch to fix this soon! Sorry about the downtime!


Hello,

We are still waiting on the new servers for the privates and time will be added to them accordingly to how long they were offline when they are back online. Giving extra time to them right now would be pointless as you would still be having issues joining it.


We are looking into what is causing these crashes with Intel HD Graphics Adapters. Sorry about this!


Hello,

We are still waiting on the new servers for the privates and time will be added to them accordingly to how long they were offline when they are back online. We expect them to be set up either today or tomorrow. Giving extra time to them right now would be pointless as you would still be having issues joining it. If you'd like, I can give you the GC compensation rather than time when the servers are up and running.



You need to do the following:
1. Open exceptions on your firewall and antivirus for the game.
2. Restart your internet to get a new IP.
3. Setup Google's DNS on your computer/router.


We just rolled a hotfix that should fix that issue. Sorry about that!

Due to security reasons, you can only request unlinking through our support email at support@playnewz.com

We have found this issue and we're working on fixing it. Sorry about that!


We are working on this issue right now. Sorry about the downtime.


We are working on this issue right now. Could you please answer a few questions for me, though?

What are your computer specs?
What is your Windows version? Is it a cracked version?
What antivirus do you use?
What programs do you have running in the background?


We had some issues that have been fixed already! Sorry about that!


This issue is being caused by a conflict with Nvidia Experience and the game. We are rolling a hotfix today to fix that issue, however if you want to play NOW, you can just make sure your VGA card's drivers are up-to-date. Then, you need to FULLY uninstall Nvidia Experience.


To unlink your account from steam, you need to contact us at support@playnewz.com through the email registered on said account.


Yes, we are aware of this issue. We have some temporary possible fixes for it.
1. Close MSI Nahimic and Afterburn.
2. Uninstall Nvidia Experience
3. Rollback the driver of your video card to the previous version (the one that Windows 10 installs natively)

Remember, these are temporary fixes while we fix this issue on our end.
If these don't work for you, please just open a new ticket.


Try turning off AMD Gaming Evolved, Raptr and Plays.tv from your running processes (open your task manager and go to processes).