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GG Samsung

By: a guest on May 8th, 2012  |  syntax: None  |  size: 1.51 KB  |  hits: 140  |  expires: Never
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  1.  Please wait for a Samsung Agent to respond.
  2.  
  3.  You are now chatting with 'Zane'. There will be a brief survey at the end of our chat to share feedback on my performance today.
  4.  
  5.  Your Issue ID for this chat is LTK56401019794X
  6.  
  7. Zane: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
  8. Visitor: Hi Zane, are the download links for Kies and the USB driver OK? They don't seem to be working for me
  9. Zane: I understand you are experiencing issue with downloads, is that correct?
  10. Visitor: they don't seem to be working
  11. Visitor: I don't suppose you have a public FTP site?
  12. Zane: I am sorry to know that, I will be happy to help.
  13. Zane: May I know the device model number?
  14. Visitor: GT-P7510, 16GB grey
  15. Zane: I apologies, current chat support is for technical issues on carrier supported, may I transfer chat to wi-fi team.
  16. Zane: Please confirm if  you have purchased the device in the US
  17. Visitor: no, Australia
  18. Zane: Thank you.
  19. Zane: Currently, chat support is for US products only. Though our information on non-US products is very limited, we will try our best to assist you. Please note that if we cannot help you with your query, for further assistance you may need to contact the support of the country where you purchased the product.
  20. Visitor: mate there's not a problem with my device, there's a problem with your website
  21. Zane: http://www.samsung.com/us/common/visitcountrysite.html
  22. Visitor: if there's a problem with it, it'll be affecting your US customers too
  23. Zane: I am sorry to hear that.
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