You are chatting with Braiden - (C3CJ).

10:32 AM  Connecting...
10:32 AM  Connected. A support representative will be with you shortly.
10:32 AM  Support session established with Howard - (C33V).
10:33 AM  	Howard - (C33V):
Welcome to Sony Online Support. I see by your model number that your Computer is out of warranty. Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to obtain 15 minutes of free chat support. We’ve been solving more than 50% of the issues during these free periods. If your particular issue is more complex and can’t be fully resolved by the end of the free 15 minutes, then you will have the option of paying to continue the Support session.
10:33 AM  	Customer:
Why is Sony not supporting older PC models for Windows 8?
10:33 AM  	Howard - (C33V):
Hi. This is Howard. Please wait while I review the concern.
10:33 AM  	Customer:
I find it stupid I can't fix my graphics issue directly with NVIDIA and have to get it from Sony, while Sony isn't supporting anything
10:33 AM  	Howard - (C33V):
Thanks for waiting. I understand that you are looking for the windows 8 drivers.
10:34 AM  	Howard - (C33V):
Before we proceed, could you please provide me your Full Name, Phone # and Email address for our records?
10:34 AM  	Customer:
I just need one for my nvidia graphics card, graphics lag at times
10:34 AM  	Howard - (C33V):
Stay online while I escalate the chat to the next level of support.
10:34 AM  Transferring session to another technician...
10:35 AM  Support session established with Braiden - (C3CJ).
10:35 AM  	Braiden - (C3CJ):
Hi. My name is Braiden.
10:35 AM  	Braiden - (C3CJ):
I understand that you need the drivers for the Windows 8 Operating System installed in the computer.
10:35 AM  	Customer:
Roger Backstone
-Phone #-
-Address-
10:35 AM  	Braiden - (C3CJ):
Before we proceed, could you confirm your Name, Phone # and Email address for our records?
10:35 AM  	Customer:
Irving texas, 75019
10:36 AM  	Braiden - (C3CJ):
Thanks for the contact details, Roger.
10:36 AM  	Customer:
ok
10:36 AM  	Braiden - (C3CJ):
Let me know the model # of the computer.
10:36 AM  	Customer:
VPCCW21FX
10:37 AM  	Braiden - (C3CJ):
Thanks for confirming the model #.
10:37 AM  	Customer:
I just need the nvidia graphic drivers, apparently Sony forces us to get it straight from them instead of nvidia while you aren't supporting it. Though nvidia is still is supporting my graphics card
10:37 AM  	Braiden - (C3CJ):
As per the details in our database, Sony hasn't released any drivers for the Windows 8 Operating System.
10:38 AM  	Braiden - (C3CJ):
Once they released it, it'll be updated on the Sony support site.
10:38 AM  	Customer:
Well I checked this portion of sony's site on upgrading and they say they arent supporting it, elt me find it
10:39 AM  	Customer:
http://esupport.sony.com/US/perl/os8upgrade.pl?stage1=24&stage2=667&stage3=VPCCW21FX&month=&day=&year=&mdl=VPCCW21FX
10:39 AM  	Customer:
The VPCCW21FX is not supported for Windows 8.

Sony will not provide any support or drivers for installation of Windows 8 on this model.
10:39 AM  	Braiden - (C3CJ):
Please stay online with me while I check the compatibility of the computer with Windows 8.
10:40 AM  	Customer:
However my laptop fully supports it in terms of hardware and I am using it right now. So Sony makes us get graphics drivers straight from them, but doesn't update them. Why cant they just let us use the ones from nvidia's site instead of having nvidia forwad us to u
10:40 AM  	Braiden - (C3CJ):
Thanks for waiting, Roger.
10:40 AM  	Braiden - (C3CJ):
I have checked the compatibility for the computer.
10:40 AM  	Braiden - (C3CJ):
The computer is not supported for Windows 8.
10:40 AM  	Customer:
I have been using it for a few months with the RTM trial and has been working flawlessly except when I switch between metro UI and desktop the graphics lag a lil
10:41 AM  	Customer:
Howso, I just ran the upgrade adviser to confirm and all that is not compatible is the frimware for the secureboot feature which I have no use for
10:43 AM  	Braiden - (C3CJ):
Roger, as the computer is not compatible with the Windows 8 operating System, the drivers will not be available.
10:44 AM  	Customer:
The computer IS COMPATIBLE. I find you not providing any details on what is not compatible specifically. While I have provided full details in regards of everything. From what I can see you're lying.
10:44 AM  	Customer:
You aren't providing any evidence or reasoning, this is utterly stupid
10:45 AM  	Braiden - (C3CJ):
Roger, let me forward you a page where you can check the compatibility of the computer with Windows 8.
10:45 AM  Braiden - (C3CJ) has sent a link: http://esupport.sony.com/US/p/os8upgrade.pl
10:46 AM  	Customer:
Are you fucking kidding me? I just came from that page
10:46 AM  	Customer:
I have actually checked with the software direct from Microsoft and it IS compatible
10:46 AM  	Braiden - (C3CJ):
Please be professional in chat.
10:46 AM  	Braiden - (C3CJ):
Please use the link I have provided and check if it is compatible.
10:47 AM  	Customer:
Can you read? I just did.
10:47 AM  	Customer:
I even quoted it. However my computer is compatible. I am running windows 8 right now
10:48 AM  	Braiden - (C3CJ):
Roger, Operating System can be upgrade even if it is not compatible.
10:48 AM  	Braiden - (C3CJ):
Please check the link I have provided.
10:48 AM  	Customer:
There is no details in regards of what isn't compatible on that nor from you, this is hard to believe when i am running it right now flawlessly except for what I have mentioned. And what I have mentioned is just the lack of display drivers which Sony isn't updating. Sony won't let me get it from NVIDIA since they want us to use the stupid VAIO Update I am guessing. NVIDIA has provided support for my graphics car but sony hasn't bothered to update it
10:49 AM  	Braiden - (C3CJ):
That is the official link to check the compatibility through Sony..
10:50 AM  	Customer:
I used to like Sony products, however it seems Sony stopped caring about their customers for a long time. Using stupid gimmicks to make us buy a new PCs from you. Well I am done with Sony, this is my first & last from sony.
10:50 AM  	Customer:
Thanks for your help, bye.