BFTROLOLOL

You are now ready to chat with Mridul.

Mridul:

Thanks for contacting EA Help! My name is Mridul how may I help you?

you:

Hello, my name is Danny

Mridul:

Hello Danny.

you:

I've purchased Battlefield 3 last week, but I have this weird issue now that my online pass isn't working.

you:

Is this a common thing?

Mridul:

I'll do my best to figure it out for you.

you:

Thank you very much

Mridul:

May I have the online pass?

Mridul:

code*

you:

Sure, let me try to find it

you:

This may take 5 minutes, my room isn't cleaned yet. I hope you don't mind!

you:

Apologies in advance

Mridul:

Please take your time.

you:

Alright I found it and even took a picture of it if you need that.

you:

The code is: ANJK-LEN3-E62T

Mridul:

Thank you.

Mridul:

May I know where did you purchase this game from?

you:

Sure, let me ask my mother. She bought it for me as a present because I finished my exams

Mridul:

All right. Are you facing any error while inserting the code?

you:

It says that the code is invalid

you:

my mom is looking for the receipt

Mridul:

This is indeed disappointing. I'll do my best to fix this for you.

 

you:

Thank you very much!

Mridul:

Your welcome.

Mridul:

In the meanwhile, May I please have your first and last name?

you:

What do you need that for, if I may ask

Mridul:

It is just for to update our database.

Mridul:

But it is okay if you do not want to share your details.

you:

I rather not share my details to prevent any spam. But if you really need them, I will cooperate of course.

Mridul:

Please provide me with a valid picture of your game box/game dvd and the serial key on the back of the manual & receipt all in the same picture, also with your name and this Chat ID:[04497097] & Today's date with code as proof of purchase.

 

you:

And the game was bought from the free record shop

Mridul:

Please follow the steps listed above.

you:

Let me try to find everything, this may take a while!

Mridul:

Sure, Take your time.

Mridul:

Let me know when you done.

you:

http://i49.tinypic.com/10hrf3c.jpg

you:

I uploaded it to that site

you:

http://i49.tinypic.com/2gwuhrp.jpg

Mridul:

I am afraid, we are unable to open this link.

you:

Why

Mridul:

Pleas send us.

Mridul:

Log in to the Customer Portal at help.ea.com

   Locate the open case underneath "CONTACT US" in the "MY CASES" section. (Do not open the case from within "CONTACT US")

   Open the current case you wish to attach a file to

   Scroll down to "BROWSE FILE"

   Choose the file you wish to attach and select "Open"

   Click "Add Note" to attach this file successfully

you:

I cant click add note

you:

1 sec

Mridul:

Okay!

you:

Does it support .jpg?

Mridul:

Yes.

you:

I can't click 'add note' after I browsed the file

you:

Do you have any idea why?

Mridul:

Sorry, No idea.

Mridul:

Could we start desktop sharing?

Mridul:

So I can see the proof.

you:

How?

Mridul:

Please click here.

Desktop Sharing session requested by 'Mridul'. Click here to initiate

Desktop Sharing approval window shown

Desktop Sharing approved

Desktop Sharing session started

Desktop Sharing session has failed (No java detected on client computer)

you:

Let me install java please, 1 second

Mridul:

Okay!

you:

What can you see from my desktop?

Mridul:

Your receipt

Mridul:

Did you install Java?

you:

Not yet, installing now

you:

It's very slow though

Mridul:

All right.

you:

I appreciate it that you try to help me! Thank you very much!

you:

-.- Error from Java

you:

Let me try again

Mridul:

Thank you for your appreciation Danny.

Mridul:

When a people like you contacting us, It is our pleasure to help.

you:

Nice to hear

you:

I think it works now

Mridul:

Great*

Mridul:

Let's try it again.

Desktop Sharing session requested by 'Mridul'. Click here to initiate

Desktop Sharing approval window shown

Desktop Sharing approved

Desktop Sharing session started

you:

Can you see my screen?

Mridul:

It's Loading.

you:

I see

you:

Can you also control my computer or only see?

Mridul:

I can control but not without your permission.

you:

Wow hacker lol

Mridul:

*smile*

you:

I see the problem now...

you:

I didn't enter my comment so I couldn't add the note

Mridul:

Okay!

Mridul:

Please try it now with comment.

you:

Oke

you:

Can we close screen share?

Desktop Sharing session stopped by the visitor

Mridul:

Sure.

you:

Can you see them?

Mridul:

Yes.

you:

Good :)

Mridul:

Danny, I am afraid, But your code is not clear in picture and please sign with code. And send me again.

you:

But do you mean sign with code?

you:

I will make new picture of the code, 1 second

Mridul:

Yes.

Mridul:

Thank you for understanding.

Mridul:

Please take your time.

you:

I added

Mridul:

Let me check.

Mridul:

Would you mind if I place your chat on hold for couple of minutes to look into the issue?

you:

No problem

you:

I am watching Portugal - Spain too, so I will enjoy :)

Mridul:

Thank you.

Mridul:

Thank you for waiting Danny.

Mridul:

Please provide me your PSN ID.

you:

DANSKES

Mridul:

Please provide me your email address which is linked with PSN id.

you:

ehm, I'm not sure. I don't have my PS3 here ready and I'm pretty sure that it was one of my random email adresses

you:

something with danny0344@gmail.com I think

you:

but im not 100 percent sure

Mridul:

Thank you for providing information Danny.

Mridul:

Danny, I am providing you the online pass code of Battlefield-3

Mridul:

This Is your code XXXX-XXXX-XXXX

you:

Hope this one works

Mridul:

This will work.

you:

Thank you so much for your time!

Mridul:

Because it is generated from our database.

Mridul:

Your welcome Danny.

Mridul:

I'm glad that I was able to help you. It wouldn't have been possible without your co-operation.

you:

I love EA!

you:

How can I tell EA that you did a very good job?

Mridul:

And we love our customers.

Mridul:

You will get an email in your email address from which you are contacting. Then you can tell us.

you:

I will tell!

you:

Thank you again!

Mridul:

Thank you for your appreciation.

Mridul:

Your welcome Danny.

Mridul:

Thank you for contacting EA. Is there anything else I can help you with today?

you:

You really made me happy, nothing else

you:

Have a nice day!

Mridul:

If you need help with anything else, please feel free to contact us anytime!

Mridul:

Thank you for contacting EA. I appreciate your time. Have a great day.

Your chat session has ended.