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Samsung malaysia

By: a guest on May 27th, 2012  |  syntax: None  |  size: 3.97 KB  |  hits: 26  |  expires: Never
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  1.  
  2. (Our web team will be with you soon.)
  3. A member of our web team will be available soon. You are currently in position 1 Thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
  4. Welcome to Samsung Live Chat. How may I help you?
  5. LiveChatAgent :
  6.    SAMSUNG GOOD MORNING SHEKAR SPEAKING HOW MAY ASSIST YOU
  7. LiveChatAgent :
  8.    SAMSUNG GOOD MORNING SHEKAR SPEAKING HOW MAY ASSIST YOU
  9. LiveChatAgent :
  10.    SAMSUNG GOOD MORNING SHEKAR SPEAKING HOW MAY ASSIST YOU
  11. Samsung User :
  12.    Hi
  13. Samsung User :
  14.    moning
  15. Samsung User :
  16.    I have Samsung Galaxy S2 GT-i9100G with me
  17. LiveChatAgent :
  18.    morning mr Samsung User
  19. Samsung User :
  20.    just want to know, instead of reboot my device, what are other solution
  21. Samsung User :
  22.    if i have camera failed on my device
  23. Samsung User :
  24.    it happen randomly
  25. Samsung User :
  26.    and my phone randomly reboot
  27. Samsung User :
  28.    currently on the stock firmware DZKL3
  29. Samsung User :
  30.    just bought a month ago
  31. LiveChatAgent :
  32.    if like that mr Samsung User just bring to service center..maybe its because of the software sometime
  33. LiveChatAgent :
  34.    can i know where you from
  35. Samsung User :
  36.    me from Kajang
  37. LiveChatAgent :
  38.    can visit nearest service center
  39. Samsung User :
  40.    work at Cheras
  41. LiveChatAgent :
  42.    mr Samsung User we got 1 in kl and 1 in kajang
  43. Samsung User :
  44.    which area in kajang?
  45. LiveChatAgent :
  46.    kajang can go to mines shopping compleks 4th floor and shop name call kimmax
  47. Samsung User :
  48.    Ok ...thanks
  49. Samsung User :
  50.    May i know one more thing?
  51. LiveChatAgent :
  52.    ain kl can go to lowyat plaza 4th floor shop name call samsung
  53. LiveChatAgent :
  54.    yes mr Samsung User..im ready to assist you
  55. Samsung User :
  56.    When my device will get ICS update?
  57. LiveChatAgent :
  58.    very soon mr anaur.but date not confirm yet.once software ics stable then can upgarde via your mobile device
  59. Samsung User :
  60.    and actually, I have GT-i9000 also...so, for GT-i9000, will it get any update also?
  61. LiveChatAgent :
  62.    GT-I9100 can upgarde ics sir..but that you need to bring to service center
  63. Samsung User :
  64.    do you mean GT-i9100 or GT-i9100G?
  65. Samsung User :
  66.    I only have two device, GT-i9100G and GT-i9000
  67. LiveChatAgent :
  68.    GT-I9100 GOT ICS UPDATE BUT GT-I9100G NO UPDATE FOR ICS
  69. Samsung User :
  70.    CAN YOU PLEASE RE-CONFIRM,
  71. Samsung User :
  72.    GT-I9100G = NO UPDATE YET
  73. Samsung User :
  74.    GT-I9000 = NO UPDATE ANYMORE
  75. Samsung User :
  76.    GT-I9000 = SAMSUNG GALAXY S
  77. LiveChatAgent :
  78.    GALAXY S2 got 2 version one model come without G(GT-i9100) one more model come with G(GT-I9100g)
  79. LiveChatAgent :
  80.    GT-I9100 can updagre to ICS and GT-I9100G so far no ICS update
  81. Samsung User :
  82.    Ok, thanks, but how about GT-i9000? the old galaxy s?
  83. LiveChatAgent :
  84.    that one end with GiNGERbread sir
  85. LiveChatAgent :
  86.    no more update
  87. Samsung User :
  88.    So, it will not getting any Gingerbread valuepack update 2.3.6 like other country?
  89. LiveChatAgent :
  90.    no mr Samsung User.
  91. Samsung User :
  92.    ok thanks.thats all..sorry for my english sir. will go to Kimmax for my camera problem
  93. Samsung User :
  94.    thanks again..
  95. LiveChatAgent :
  96.    is there anything else that i can assist you with
  97. Samsung User :
  98.    thats all
  99. LiveChatAgent :
  100.    if you dont mind can i send you now survey form regarding the service
  101. Samsung User :
  102.    ok
  103. LiveChatAgent :
  104.    I would welcome your feedback at the end of this chat session today. It will only take 60 seconds and if you are happy to provide some feedback, pleaseclick here
  105. LiveChatAgent :
  106.    thank you and have good day
  107. Samsung User :
  108.    may i know the RRP for S3?
  109. Samsung User :
  110.    last question
  111. LiveChatAgent :
  112.    Survey is successfully saved.
  113. LiveChatAgent :
  114.    sorry mr Samsung User the price still no update yet
  115. Samsung User :
  116.    Ok2
  117. LiveChatAgent :
  118.    once we got update can check on star newspaper or can call samsung careline 1800889999
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